Conversations

HIGHLVL-I-2089

This would be super powerful for adding a personal touch to my automated follow up campaigns. My clients would be able to record a short video and send it to everyone on a lead nurture type campaign. HIGHLVL-I-316

It would be cool to have a live chat feature we could embed on client's sites that integrated with the conversation tab. Something like https://www.livechatinc.com/ or comparable tools. HIGHLVL-I-19

It would be awesome to have a chat bot like manychat! Having great open rates and direct access to message customers through high level would be awesome. HIGHLVL-I-1191

I would love to be able to map an sms response to a field in the contact profile and be used in as a later responses to make the SMS conversation personalized and real-time. The ability to recognize email addresses, phone numbers and first names inside the SMS conversation would be beneficial so that we don't have to push leads to a form to collect further information. Use Case: I send out a Direct Mail, Print Advertising or speak from Stage with a Keyword SMS opt-in for more information or to receive "lead magnet". I automate HL to send SMS upon keyword trigger that asks for first name, then respond with second SMS that can include their first name and request their email address. When they respond with email address then I can automatically add it to their contact profile and send an email with further information to them. HIGHLVL-I-70

It would be incredibly helpful if there was a tasks and notes button just under the opportunities when in the conversations tab so I don't need to click into the profile and wait for it to load every time I want to set a quick task or make a quick note for a lead. Please upvote this!!

Currently, there is no ability to change the default font and size for email conversations. It would be great to have that. HIGHLVL-I-2005

Sales team is struggling with follow ups for existing conversations when marketing/bulk emails are sent out. Ability to filter out these emails from the Unread/Recent would be excellent.

To be able to use 'quick reply' buttons including things like autofilling with suggested name, email phone number based on their Facebook profile would be awesome.Basically I'm using Manychat as well as GHL. This is ok for me, however when selling GHL to clients, it would be awesome to be able to set them up with a snapshot account that includes some Manychat style campaigns to get more opt-ins via Facebook Messenger.I'm sharing this idea on the GHL board if people would like to add comments below with any other specific Manychat features they use that aren't already active in GHL. HIGHLVL-I-660

Currently it is not possible to filter conversations by contacts that have replied. This feature would allow conversations to be filtered to just deal with replies, rather than 100 outgoing emails that have not had a reply.