Phone System

We would love to be able to trigger workflow actions and track our call stats in a better way. Currently, we can only get a disposition if we add contacts to the power dialer via a "manual call" action. But a majority of the time, we are working through our contacts in our pipelines based on what stage they are in. It would be fantastic if we could call the contact from either the Opportunities view (Pipelines), or from the full Contact Details window. Right now, if we hit the call button, whether the call is answered, not answered, went to VM, etc., it just shows a completed call. That doesn't help us to do anything with the lead, and just leads to more manual actions versus being able to personalize the lead flow/experience based on every interaction we do, or don't, have. For reference, we are an insurance agency. We get leads from various sources (Social Media, Lead Vendors, Organic, Referrals, etc.). So it is very difficult to try and make sure that every lead source and every way that they come to us is either automatically added to a Manual Call action, or to have to manually add them to a Manual Call action in order to get them into the dialer and be able to have a disposition. Please let me know if you have any questions, and thank you for the consideration!

There should be a feature that enables a local presence calling. There are services like Aloware that is doing this, but not within LC. It ould greatly improve the ability of leads picking up the phone if the call was coming from their area code.

With apples recent IOS update they allow RCS messaging! This opens up the possibilities for GHLs software and mobile app to have it. This would allow the possibility of true group messages so everyone can see each others response. Also the ability to text a voice message like you can with android and apple phones now!

To be able to receive inbound calls through the browser so that remote workers (specially in the Philippines) can just answer live calls without the need for a phone. HIGHLVL-I-1230

Currently when someone calls my number for the Missed Call Text Back it rings once in the UK ringtone then switches to a different ringtone which I presume is the USA ringtone. This confuses UK customers as they will think the number is abroad.

We need a setting in GHL softphone to send Ringtone to speakers, and automatically send conversation audio to headset ONLY when the call is answered. In windows 11, you can designate different outputs as default for audio and default for communication. We should be able to take advantage of that. Users in Office need to hear call coming in on speakers, and then have the audio automatically just go through headset when answered.

Google Voice and other VOIP solutions allow you to choose different output devices for incoming call ringtones versus call audio. This is extremely useful for those of us who wear headsets all day and don’t want to miss calls when we step away. Current Issue: With GoHighLevel's phone system, you can only select one audio output device. If my headset isn’t on, I often miss incoming calls because the ringtone plays only through my headset. Suggested Solution: Add the option in the phone settings to select separate devices for: Ringtone (e.g. desktop speakers) Call audio (e.g. headset) That way, incoming call rings can come through speakers — ensuring I never miss a call — and the actual call audio stays routed to my headset when I answer. Impact: This would improve usability for sales teams and service reps who need hands-free headsets but also want to reliably catch incoming calls when they’re not already wearing one.

We are in New Zealand, and the system has an American ring tone. My client is loosing customers, because they think that they're ringing some sort of call centre. Can we please have our own options for ring tone that is related to our countries?

Forward inbound calls to different company numbers based on the time of the day? For example: One of my clients has a business hours number and an after-hours number. I would like the system to forward a call during business hours to their office number. Alternatively, if the call is after 5 PM, I would like it to forward to their 24/7 call center. HIGHLVL-I-938