Add "Custom Call Status" for manual actions calling
in progress
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Dustin Walker
When calling, you can add custom call status buttons to the phone calls finish screen. Then calls can be customized for specific clients that do different things. Then triggers can be used for call statuses across the board instead of just where the default "Call Status" fields apply
HIGHLVL-I-1149
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Ronak Jindal
Merged in a post:
Disposition options For Power Dialer
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Erick Henrique
Add disposition options after a call ends , like Not interested, Disconnected number, DND, Redial. Having to put in notes for every call or adding a tag takes too long. once call ends there should be options other than the 4 on there that don't apply to all scenarios.
Ronak Jindal
in progress
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Waleed Farra
Ronak Jindal Amazing!
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Alvin Angelo Cantero
Please add this!
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Lucas Robin
I joined the free trial mainly to set up phone-based lead management, like many others here (and many more in the future). I’ve already invested countless hours building workflows and learning the system.
While this CRM has many strengths, the lack of custom call outcomes/statuses for manual actions is a serious limitation for callers. The higher the lead volume and the larger the team, the more inefficient it will become to manage follow-ups and maintain accurate pipelines.
After reviewing past comments, I see this issue has been raised since 2020. Five years later.. there’s still no solution. Some users even noted, over a year ago , how simple this would be to implement, which makes the lack of progress even more concerning. It just feels like an essential part of lead management is being ignored.
For now, I’ll try to work around it using pipeline stages and workflows, but relying on a workaround for something so fundamental is not professional or sustainable. Unless this is addressed, it could be a dealbreaker for me — and likely for many other call-based compagnies that rely heavily on lead calls and are evaluating HighLevel:(
My question is: is this feature currently being worked on, or is it not on your roadmap at all?
Thank you — the 116th voter of this thread!!
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Ed Mccusker
Agree, This would be a huge help to be able to customize the call dispositions to allow us to create more triggers.
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Faizan Khan
Merged in a post:
Add other dispositions when you do a power dialer and disposition a call
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lovelifemga+1@gmail.com
When you do a power dollar campaign and you're calling numbers back to back automatically., It gives you an option when you hang a call up to see how the call went, There are only I believe four options it would be nice to be able to add other options.
HIGHLVL-I-2844
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Chaz Williams
When should we expect a fix for this? The fact that if I make a call and reach a voicemail, and the call is marked as completed with no option to change it is an issue. Because a Completed call is a call that you talk with the person. Having a workflow triggered because I reached a voicemail but the system thinks I talked with them is a Huge Issue.
Ronak Jindal
Merged in a post:
Make The Manual Call Status Menu Useful
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Brennan Eid
After completing a manual call, the menu with the options "No Answer" "Voicemail" "Busy" and "Completed" pops up. But if the call is declined, the call counts as completed regardless of what the user inputs so any workflows using call status are inaccurate. Being able to use the call status/outcome that the user selects as a workflow trigger separate from the actual call status that the system perceives would be very helpful. Hopefully that made sense, but the goal is to be able to use that user inputed call outcome as a workflow trigger because the system's perceived call status is often inaccurate.
Ronak Jindal
planned
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Nihat Demir
Ronak Jindal PLEASE Add these call status into WORKFLOW. Twilio has these call status as default. We need PENDING and ANSWERED call status as soon as possible. These Call Status are available in API V2 CallDataDTO but not in WORKFLOW. This is so simple task for you to enable them.
Ronak Jindal
Hey Nihat Demir, those 2 call status are for calls in-progress (and not the final status). Looking to understand what you want to do with them?
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Nihat Demir
Ronak Jindal I integrated LC Phone with my platform to show my users when phone ringing, get callerid, show customer details in my app before answered.
Ronak Jindal
Nihat Demir we already offer you a way to get the name of an unknown caller before answering the phone (on web app and mobile app): https://help.leadconnectorhq.com/support/solutions/articles/155000004298-number-intelligence-number-validity-detect-spam-calls-and-look-up-unknown-caller-name
Does this help?
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Nihat Demir
Ronak Jindal NO. We need those PENDING and ANSWERED status in Workflow.
Ronak Jindal
Nihat Demir I understand. We are adding this to our roadmap.
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Nihat Demir
Ronak Jindal It is simple update to your code. Remove the filter out of Call Statuses for the Workflow. Let user decide what they want. Thank you so much. Please Please it is so important.
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Nihat Demir
Ronak Jindal When should i expect this? we are losing sales
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Nihat Demir
Ronak Jindal Hi Ronak. When should we expect this pending and answered status enabled in both Workflow and Webhook?
Ronak Jindal
Merged in a post:
Customize Call Status!
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Mark Marcelletti
I'd like to customize call statuses to see how my sales team is doing in reporting. For example, call connect - busy call later, call connect - interested follow-up required, etc. That way I know what reps are struggling with and can provide proper coaching.
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