IVR Music On Hold
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Beau Gast
Add music on hold to the new IVR feature so when a customer selects an option for a live person they can hear custom, business-branded music and advertising while on hold. The business could upload this just like the voicemail greeting. Bonus points if you can have MULTIPLE music on hold recordings so they change each time someone calls!
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W
Willow Bath And Vanity
Please add customizable music and short advertising messages for both manual Hold in the mobile app/web dialer and the wait after an IVR department selection. These should have separate settings, with audio upload, looping, volume controls, and optional department-specific tracks. Playback should stop immediately when the call is answered or resumed, without delaying the connection.
Is there a supported setting, beta, or release timeline for this feature?
S
Shawn Malkou
Any update on this? Coming up on 3 years and if GHL wants full phone system integration for businesses, we need this.
J
John Mecham
Needed on softphone and IVR.
S
Sales & Marketing
Merged in a post:
Option to change hold music
E
EMG Admin
It would be awesome to change the hold music in our LC phone system. I like the LC Phone system and would prefer to use it over Twilio but I want the option to change the hold music
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Sales & Marketing
Merged in a post:
Music-on-hold
D
David Bartolomei
Need music-on-hold so customer does not think they get disconnected. Nothing fancy is needed, just simple music.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Same issue here. Clients always ask why their $50/month phone service had hold music but GHL doesn't. Makes the whole system feel incomplete when you're trying to position it as enterprise-level.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Clients expect this when they hear 'full phone system.' We end up having to explain why their old system had hold music but GHL doesn't.
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Mike Brown
Waiting for this service so i can move client
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Darren James
This is a basic feature for call management that High Level should have available to its users
D
Dylan Harper
This would be great, any update??
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