Phone System

Rework GEO Permissions System for LC Phone
Since May 2024, LC Phone system all-of-a-sudden implemented GEO Permission restrictions on LC Phone lines. This means that any customer (We're in South Africa) who wants to get a LC number and start using it, cannot. It simply does not function. It's a completely broken experience. There's no messaging in the UI about GEO permissions when they get their number. There's no error message when they try to use the phone number. It just does not work. GHL then created this doc which was supposed to be helpful, but is not: https://help.gohighlevel.com/support/solutions/articles/48000981435-geo-permissions-issues-with-twilio Our country (South Africa) is shown in this document as NOT High Risk. YET, all our LC phone numbers are blocked by default. Even if you have a valid regulatory bundle. It doesn't matter. The process now, is that You as the agency owner, have to reach out to GHL support on Live Chat, wait till they become available, ask them to enable GEO Permissions for any new Subaccount that wants to use LC Phone, provide that location ID, provide a list of countries this account will contact people in (with a limit of 5 max over live chat, for more than 5 countries you have to create a document with the list of all the countries this account needs to be approved for then submit a support ticket), then ask to enable either SMS, Call or Both for these GEO areas. This is a 20 minute process on a good day. You have to do this for every new customer you get. It is NOT scalable. This platform is now a mechanical turk. It is not a SaaS platform. The most basic things need human intervention first... CORE functionality that gets advertised and sold to us with hidden caveats. Nobody informed us at any point in time that GEO permissions were being implemented. Nobody gave us a process to follow the moment this was implemented. As usual, we had to find out ourselves by having things break. Earlier this year when this was implemented, GHL took active working phone lines of my customers offline for weeks. These customers were running Ads to these numbers...burning tons of cash. This process needs fixing, asap.
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