Phone System

We need to get phone numbers sorted for Ireland ASAP. I've been with GHL now for 2.5 years playing the waiting game and relying on Twilio does not cut it I'm afraid.

this creates problems with the GDPR. Need a quick solution!!

Twillio does not allow for small business to obtain a mobile number in Germany. I am not sure why this is. Small businesses in Germany are not listed in the company register but only obtain a commercial permit. This does not suffice for Twillio. Result: No sms for subaccounts in Germany unless they are a Ltd. company. :(

I get that you want to avoid spam, but if everything is above board in collecting information, getting consent, and in the wording of the messages, we shouldn’t be penalized for opt out rate. That’s totally out of our control.

I am attempting to send a single SMS to a client. With the new From Number feature, my account is showing "no number available". If I click the drop-down menu, it only shows my secondary number and not my default number as options. It will not let me send without selecting the secondary number.

It's absolutely ridiculous that you need to fill in a regolatory bundle for every sub account you create. Takes me weeks to get it validated for every new client and it's costing you guys millions. Just have a feature that enables it to give phone numbers to you sub accounts through your agency view/main account after validating your own regolatory bundle

They just recently added a voice fraud detection system where if a subaccount calls a contact more than 2 times in a 3 minute timeframe, the subaccount cannot call that contact until 15 minutes have passed. If a call is made within that 15 minute timeframe, it resets the 15 minute timer. I have confirmed this with support. The problem is that currently the error message shows that the issue is happening because a user is currently on the line with the contact. The exact error is: "Cannot connect this call Active call from your account to the dialled number already exists". And yes, they misspelled "dialed". But anyway, the error message is incorrect as that is actually NOT what is happening and what is actually happening is what I mentioned above. They need to reword the error message to state that the voice fraud detection kicked in and a 15 minute cooldown is in place, showing the remaining time if you hover your cursor over the exclamation mark next to the call in the conversation logs. In addition, it should not count towards the Voice Fraud System if the contact was set to DND-Call. We had an issue where a client was calling multiple times, unaware they were DNDed. We removed the DND and we still couldn't call them. It doesn't make sense since the call never reached the contact.

Is there any way to get irish phone numbers to send SMS messages? Right now it is only showing 'Local' numbers, i dont think you can send SMS through them - if i am wrong, please correct me. I need a workaround ASAP, if you can help it would be much appreciated, if you can't I'll understand.

When choosing settings within "Calls & Voicemail Settings" there should be a radio button instead of check boxes. Currently a user can select both "Forward calls to web app" AND "Forward calls to mobile app". This is misleading as by selecting both, the mobile app does not work, only the desktop will be able to answer calls.

Video is in ticket# 2520180 Re: https://help.gohighlevel.com/support/solutions/articles/48001229976#Call-Recording Trying to use a merge tag causes the automated voice to read the words in the merge tag, not render the merge tag and read the rendered value. For example: {{user.first_name}} calling from a recorded line. Will sound like: "User first name calling from a recorded line." instead of: "Cliff calling from a recorded line." Reference the screenshots. None of those merge tags worked as expected. Response from GHL Support: > Merge fields will work as intended in Whisper message only and doesn't work with the call recording.