this is a must imo

still nothing......highlevel isn't the best at helping their paid clients...if your Agency is set up and you know how and can do it its a great service, but i doubt they care.....this is a pretty popular post and yet nothing.....when you ask for help they don't seem to do anything other than send you a article or post to read that isn't related and most times just confuses you more.

Another vote. Suggested 4 years ago. 540 votes. Should be in progress imo

I have this same issue and what I am doing is using a Pipeline for Support and use a form and an automation to sync the requirements to an opportunity and assign it to a team member.

Have anyone used this approach?

This is something people would expect in a system with a "client portal"

Yet another vote for a service desk - this is critical functionality to make this a complete suite. Having to pay for and integrate a 3rd party solution is a pain. Even if the first iteration is simple that's ok - give us something!

very much needed. If not, at least allow the linking of opportunities to multiple companies and multiple contacts, and allow this from the inbox/conversation view so that when new messages come in you can easily add the client, and other related organizations to an opportunity. We are an insurance agency, and we would love to use hi-level, but this is the #reason we can't. We receive emails from XYZ Insurance company notifying us of an issue that we must solve. The email however needs to be linked to ABC Customer Inc, its Owner, John Smith, The office manager, And lender at ABC Bank. Along the way to resolving the issue, we receive 20 more emails from auto response addresses, the underwriter from ACB Insurance company, and more. All of these communications need to be tracked to that specific issue, but not be forever linked to ABC Customer Inc, because we will work with these same contacts again on XYZ Customer Inc at a later date, and it has nothing to do with ABC Customer Inc. Hubspot does a great job of handling email. I give Go-HighLevel a 1 out of 10 on handling inbound email. Everything else is awesome, but by far the very worst I've ever seen at handling inbound email and tracking them back to multiple companies, contacts, and objects. I have tried to come up with a way to use Opportunities instead, but the lack of ability to add multiple companies and contacts easily, and from the right screens make this impossible.

Yikes, last pinned comment 1.5 years old and this is still showing as Under Review. Probably wont happen anytime soon.