Transcribe and Summarize Phone Calls
in progress
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Nate Lasko
This would be game changing for anyone who is making recorded sales calls. Similar to Zoom and Otter.ai recorded and summarized meeting notes, having transcribed calls and post call summaries in a format controlled by the user would be amazing. This is a feature that everyone can find value in especially sales people on the road making calls while we are driving between appointments.
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Sales & Marketing
Merged in a post:
Call Transcriptions for LC
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Patrick Chambers
I'm currently on the LC phone system, setting up an AI Agent to handle calls. A transcript is emailed to the specified User(s). It would be great if that could also be attached to the Contact Record -- either by adding it to the Notes, or sending the Contact an email ( of course it needs to be provided on the call, or exist already in a Contact Record). That way when you go into the Contact Record you have that information like you would with all other communications.
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Norbert Juhasz
Hi Ronak Jindal, any update on when will this become available?
Ronak Jindal
Hey Norbert Juhasz, transcription is already available. Summarisation and more features around it are expected to come out in May.
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Norbert Juhasz
Ronak Jindal Brilliant! thanks for the prompt reply, I appreciate it.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Our sales team would love this. Currently using external tools but having it native in GHL would save us the hassle of syncing everything back to the CRM.
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Sebastian Player
When is the estimated release date for this?
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Stephen Herlihy
I believe the main point that most people are missing is to transcribe all of the calls for the week in one area so AI can summarise the general outcomes and consensus of the situation,
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Ben .
And use the recorded transcribe to train the AI
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Jacob Miller
LOVE this.
Ronak Jindal
Merged in a post:
Summarizing Calls (Transcriptions)
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Will Anagnos
It would be nice if GHL could set up a trigger to summarize call transcriptions and add it to the "notes" section. As if Otter.io was in GHL
Ronak Jindal
Expected to be here around October end - November.
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Jacob Miller
Ronak Jindal Fantastic! I can stop copy/pasting call summaries back and forth from GHL and my desktop GPT. I want to be able to email my clients / leads a call recap.
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Ben Mitrovich
I want to emphasize how important intentional note-taking is for sales teams. Allowing us to use a customer GPT would have a much greater impact than a generic summary designed for Zoom calls or meeting notes. Different industries require different points of focus during the sales process, and we need the flexibility to define the format, identify key areas to highlight, and ensure that notes capture valuable call-to-actions and insights. This is something that more advanced LLMs like ChatGPT can provide. While a basic summary is nice, it doesn’t meaningfully improve outcomes and often feels more like a surface-level feature. What truly drives results is the ability to customize how notes are created and how transcriptions are synthesized. I hope your team understands the importance of prioritizing these core features over lighter, less impactful ones.
Ronak Jindal
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