Ring Strategy: Round Robin and Priority Order (Hunt Group)
R
Ruchelle Martinez
We're currently evaluating LC Phone as a potential replacement for our company's existing corporate telephone system.
One major limitation we've encountered is the lack of advanced ring strategies. Currently, the "Ring More Team Members" option only supports simultaneous ringing, where all selected employees receive the call at the same time.
We need the ability to configure:
- Priority Order / Sequential Ringing - Ring the first employee, then automatically move to the next if unanswered.
- Round Robin - Distribute incoming calls evenly among employees.
- Department Ring Groups - Assign employees to specific departments such as Sales, Dispatch, Operations, and Accounting, with appropriate fallback routing.
We contacted HighLevel Support and were informed that Round Robin and Priority Order are not yet available as built-in features.
However, these capabilities are already mentioned in HighLevel's official documentation, which can be misleading for businesses evaluating the platform as a complete telephone solution.
These are essential features for companies looking to replace traditional phone systems such as RingCentral.
Could the team please clarify whether these features are on the development roadmap and if there is an estimated release date?
We would also appreciate clearer documentation distinguishing currently available features from those still in development.
We'd love to use GHL as our complete telephone system, but these limitations are currently preventing us from moving forward with a full transition.
Thank you!
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