Chat Widget

Is there any option where we can receive the whole details that was opted in the chat widget and not just have the plain notification of "Congratulations! You have received a chat. The following are the submission details." Basically, we want the whole "submissions details" included in the notification.

Idea: Enhance the chat widget to include a more engaging video chat bubble similar to https://www.warmwelcome.com/Benefit : This will drive up website engagement and conversions for many industries especially if that video chat can also be used to collect reviews and user feedback. HIGHLVL-I-3265

Ability for users to select the department they want to reach: Support, sales, tech, etc.

In the chat widget disable the typing of a message when form is enabled and show the form first, this way we can collect customer information before they start the conversation and still use ai agents.

Currently, there is no way of us being notified if someone submits the live chat. It would be great if we could set up so that an email, sms and/or (preferably) slack message is sent when someone wants to get in touch with us.

Europe is home to 600 million inhabitants with significant purchasing power. With 39 official languages. It represents a vast market that cannot be overlooked. Many other chatbot competitors already offer support for multiple languages, so the technology is readily available. It would be wise to consider implementing multilingual support. Here is a list of the significant official languages spoken across European countries: 1. Albanian (Albania, Kosovo) 2. Armenian (Armenia) 3. Belarusian (Belarus) 4. Bosnian (Bosnia and Herzegovina) 5. Bulgarian (Bulgaria) 6. Catalan (Andorra, Spain - regional) 7. Croatian (Croatia, Bosnia and Herzegovina) 8. Czech (Czech Republic) 9. Danish (Denmark, Faroe Islands, Greenland) 10. Dutch (Netherlands, Belgium) 11. English (United Kingdom, Ireland, Malta) 12. Estonian (Estonia) 13. Finnish (Finland) 14. French (France, Belgium, Switzerland, Luxembourg, Monaco) 15. Georgian (Georgia) 16. German (Germany, Austria, Switzerland, Belgium, Luxembourg, Liechtenstein) 17. Greek (Greece, Cyprus) 18. Hungarian (Hungary) 19. Icelandic (Iceland) 20. Irish (Ireland) 21. Italian (Italy, Switzerland, Vatican City, San Marino) 22. Latvian (Latvia) 23. Lithuanian (Lithuania) 24. Luxembourgish (Luxembourg) 25. Macedonian (North Macedonia) 26. Maltese (Malta) 27. Montenegrin (Montenegro) 28. Norwegian (Norway) 29. Polish (Poland) 30. Portuguese (Portugal) 31. Romanian (Romania, Moldova) 32. Russian (Russia, Belarus - co-official, regional in some countries) 33. Serbian (Serbia, Bosnia and Herzegovina) 34. Slovak (Slovakia) 35. Slovene (Slovenia) 36. Spanish (Spain) 37. Swedish (Sweden, Finland) 38. Turkish (Turkey, Cyprus) 39. Ukrainian (Ukraine)

Chat widget Should generate pop-up alerts and make a sound when someone sends a new Ticket or Message through chat widget.

Add the pages UTM tracking where they initiated the live chat from so we can see where visitors have came from. This is especially essential when people are using AI, so we know if a client converts what ad platform and campaign they came from.

Currently, in the GoHighLevel chat automation, email notifications are sent each time there’s a new user response, which can lead to an overwhelming number of notifications if the user replies multiple times in one conversation. To streamline this, I’m requesting a feature that would allow users to receive a single email containing the entire chat transcript when the conversation has ended. Proposed Solution: Checkbox for "Email me a transcript": Add an optional checkbox in the chat window labeled "Email me a transcript of this conversation." If selected, a single email with the full transcript will be sent to the email address provided once the chat session is marked as "ended" or "resolved." Condition-Based Automation: Include an automation condition to check if the chat status is “ended” or “closed.” When the condition is met, trigger an email with the complete transcript, preventing repetitive notifications. Benefits: Improved User Experience: Users will appreciate the convenience of a single, complete email for review rather than multiple, fragmented notifications. Reduced Notification Overload: This feature would reduce the frequency of email notifications during an ongoing chat, helping users focus on responding to the conversation rather than managing notifications. Thank you for considering this feature. I believe it would enhance the functionality of GoHighLevel’s chat feature, making it more user-friendly and efficient.