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Chat Widget
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Chat Widget

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Notification Pop-Up for an incoming live chat!
In the real world, workers do many things and may not be inside the CRM at all. When a new live chat starts and a worker is on the phone, sipping coffee or building a spreadsheet, we need a NOTICEABLE POP_UP to get their attention (with the option of an audible) ... I envision a Chrome Extension or .exe that would POPUP, blink to get the users attention since any sort of sales inquiry needs to be handled quickly. This is true for human and AI bot conversations. We cannot assume all our customers will have a bot so humans need prompting to engage in conversations. The POPUP should pop-over open apps to get the users attention. The audible is needed for when the CRM window or browser itself, is not open or sitting in the tray.
0
Chat Widget Notification
Is there any option where we can receive the whole details that was opted in the chat widget and not just have the plain notification of "Congratulations! You have received a chat. The following are the submission details." Basically, we want the whole "submissions details" included in the notification.
4
·

upcoming

LiveChat text snippets!
When responding to customers via email or SMS having snippet is very convenient. Often times for live chat conversation conversations I would like to be able to send a similar type of canned response.
0
Ai Voice - Transfer Calls
Consider adding a feature that allows AI Voice Agents to transfer calls between each other, as the AI ChatBot currently provides instructions on how to do this, leading to confusion. If this functionality is not possible, updating the AI ChatBot's responses to reflect accurate capabilities would help prevent misinformation and a way to log chats for future reference
2
Delay option for Chat Bubble
Have the ability to set delays in showing the chat bubble. Currently, as soon as the chat widget loads, the chat bubble pops right-away and it's covering all the elements of the funnel or landing page. I would love to have my audience read the content first in a few seconds and have the chat bubble pop-out to remind them that they can talk to us via chat widget. Optimize the chat widget as well with the new cookie consent prompt. Currently the chat widget is covering the buttons in desktop view.
3
Video Chat Bubble
Idea: Enhance the chat widget to include a more engaging video chat bubble similar to https://www.warmwelcome.com/Benefit : This will drive up website engagement and conversions for many industries especially if that video chat can also be used to collect reviews and user feedback. HIGHLVL-I-3265
23
·

under review

Interactive buttons for Website Chat Widget
Ability for users to select the department they want to reach: Support, sales, tech, etc.
3
Disable typing when form is enabled
In the chat widget disable the typing of a message when form is enabled and show the form first, this way we can collect customer information before they start the conversation and still use ai agents.
1
·

in progress

Ability to have more than 1 whatsApp Number on The Chat widget...So they can choose which location/team to contact. For example: The UK team's WhatsApp or the US team's WhatsApp or the Australian Team's WhatsApp
0
Be able to be notified by email/sms/slack when someone submits the live chat
Currently, there is no way of us being notified if someone submits the live chat. It would be great if we could set up so that an email, sms and/or (preferably) slack message is sent when someone wants to get in touch with us.
12
·

upcoming

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