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Chat Widget
124
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Chat Widget

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Paste in images with needing to save and upload the file
Should be able to paste an image into the chat without having to save it somewhere and then upload it or send a share link. Lots of chats have this functionality, not sure why ours doesn't!
4
Increase Maximum messages an AI can send PLEASE...At least to 50
Sometimes the Ai conversates with clients that have a lot of questions, especially in customer support. Then the AI needs to follow up (which increases the messages we have exhausted). By the time we need to book a support call, the AI stops responding Why? The AI went to sleep... Sometimes it might just be that: That AI had a conversation with someone. 1 today, another the next Wednesday and another on Thursday, by the time it comes to Friday, the AI responds Once. Then goes to Sleep. Leaving the client ghosted.... Nota good look This is one of the reasons people stopped or don't use GHL conversational AI
0
Connect to Brand Board Colors
0
Disable typing when form is enabled
In the chat widget disable the typing of a message when form is enabled and show the form first, this way we can collect customer information before they start the conversation and still use ai agents.
1
·

in progress

Be able to be notified by email/sms/slack when someone submits the live chat
Currently, there is no way of us being notified if someone submits the live chat. It would be great if we could set up so that an email, sms and/or (preferably) slack message is sent when someone wants to get in touch with us.
12
·

upcoming

GDPR Compliance for Chat Widget
Can we have a similar DP screen when users initiate a chat session for GDPR compliance?
0
Block SPAM chats
Enable intelligent blocking of specific incoming live chats from "Guests" both manually and automatically based on their messages, browser fingerprint, session id, cookie, IP, device id etc..
0
AI Live Chat push Form
The conversation AI is nice for the Chat Widget. But it would be nice if at some point it could reply with the form that the non-ai chat widget has to capture the info of the person chatting.
1
Make "Please share contact details" editable!!
Seriously, why don't we have the ability to edit this text? We can edit almost all of the other text and this can't be edited? It looks like someone with a 2nd-grade writing level wrote it...
1
Ability to Customize "Please Share Contact Details" Prompt
Can we please have the ability to customize the message that reads "Please share contact details" when you are collecting name, phone, and email? It appears to be the only text that cannot be customized.
1
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