Be able to be notified by email/sms/slack when someone submits the live chat
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Lynx Jonsson
Currently, there is no way of us being notified if someone submits the live chat.
It would be great if we could set up so that an email, sms and/or (preferably) slack message is sent when someone wants to get in touch with us.
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Core Platform
Core Platform
S
Steve Jones
WORKAROUND: simple automation. Trigger = customer replied in LiveChat. ACTION = Internal Notification - notification - include message body in the body of notification. Redirect to the conversation.
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Pam Fields Photography
Steve Jones This only works if they are already a customer. If they aren't, there is no way to trigger.
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Ricardo Gomez
Pam Fields Photography workaround create a notification for a new contact added, and add the full name and message in your notification/email
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Steve Jones
WORKAROUND: simple automation. Trigger = customer replied in LiveChat. ACTION = Internal Notification - notification - include message body in the body of notification. Redirect to the conversation.
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Ryan Jenkins
How were notifications not built-in? Isn't that critical core functionality?
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Jeremiah Vanderlaan
You have to do this with an automation.
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Anna Melnychuk
I agree! Notifications with sounds and pop-up messages in the platform will help a lot!
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Atta Rehman
upvoted. still hasn't been figured out.
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Atta Rehman
yeah, chatbot doesn't send any notification for the live person