Ai Voice - Transfer Calls
D
Declan Reynolds
Consider adding a feature that allows AI Voice Agents to transfer calls between each other, as the AI ChatBot currently provides instructions on how to do this, leading to confusion. If this functionality is not possible, updating the AI ChatBot's responses to reflect accurate capabilities would help prevent misinformation and a way to log chats for future reference
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T
Tom Keyser
or at least allow the call to transfer and remember the caller. None of the work arounds work well even with the new feature of triggers during a call
D
Daniel Stanszus
Yes, it makes sense to have Agent A transfer to Agent B, without Agent B needing its own phone number. I don't want Agent B to be called directly and only to be reached through a transfer from Agent A.
This way I can have Agent A be a "receptionist" and transfer to the Agent that is prompted for the specific use case, like support, sales, etc.