Chat Widget

It would be great to have notification sounds when someone sends a message through the chat widget. This feature would help ensure no messages are missed and improve response times, especially during busy periods.

Can we please have the ability to customize the message that reads "Please share contact details" when you are collecting name, phone, and email? It appears to be the only text that cannot be customized.

Currently, we have to set up an automation to let us know that someone filled out a chat widget and we have to create a custom email template to include all of the custom fields we're asking about.

Possibly let us choose the date/time format? Different countries, different preferences? Nov 15 ... 12:23 pm (maybe add am/pm for clarity) or just look at what everyone else is doing and model that? additional examples from iMessage uploaded.

Currently, in the GoHighLevel chat automation, email notifications are sent each time there’s a new user response, which can lead to an overwhelming number of notifications if the user replies multiple times in one conversation. To streamline this, I’m requesting a feature that would allow users to receive a single email containing the entire chat transcript when the conversation has ended. Proposed Solution: Checkbox for "Email me a transcript": Add an optional checkbox in the chat window labeled "Email me a transcript of this conversation." If selected, a single email with the full transcript will be sent to the email address provided once the chat session is marked as "ended" or "resolved." Condition-Based Automation: Include an automation condition to check if the chat status is “ended” or “closed.” When the condition is met, trigger an email with the complete transcript, preventing repetitive notifications. Benefits: Improved User Experience: Users will appreciate the convenience of a single, complete email for review rather than multiple, fragmented notifications. Reduced Notification Overload: This feature would reduce the frequency of email notifications during an ongoing chat, helping users focus on responding to the conversation rather than managing notifications. Thank you for considering this feature. I believe it would enhance the functionality of GoHighLevel’s chat feature, making it more user-friendly and efficient.

Now that webinars are live under Sites we don't want our webinar live chat to timeout, causing participants to have to restart the chat session to ask more questions they have during our event. If we could disable both "User Inactivity Time" & "Contact Inactivity Time" for chat widgets (like a toggle to enable or disable it) we could use chat widgets for multiple use cases, other than just lead capture.

Can we have a Custom CSS field for chat bot so I can control them independently? Like for example I want to embed 3 chatbots on one website and position them nicely and separately, and even style them more.

Hello! It would be great to have a feature in GoHighLevel's Live Chat that displays a contact form immediately after a user clicks the chat bubble—especially when there’s a bot integrated into the live chat. Currently, the contact form only sends once the user initiates a chat. Showing the form right after clicking would capture lead information sooner, helping us engage users more effectively. Thank you!

It is infuriating not being able to just minimise the support chat so I can keep working within GHL. I exit it, and then I have to go through so many hurdles just to get back into the chat again.

Hello, there is a feature that is very important communication with clients, the ability to send and receive attachments, like photos, PDF, videos. The current web chat dont have this feature at all. Can you add it pelase, it will be a big upgrade for the live chat widget.