Payments

Please let us create and customize payment reminders for Subscriptions like we can for Invoices.

We need a way to manually apply or manually charge a subscription payment. We have customers who's first payment will fail and they'll notify us they fixed the issue and would like to resume our service. However, we must wait for the subscription to move out of "overdue" status on the next rebill date. Furthermore, we sometimes get our customers asking if we could charge their payment a few days early for various reasons and currently we must tell them we do not have that abuility. It would be useful if each subscription had a "manually bill" button that would allow us to bill the payment on file immediately and have it applied towards the subscription. This would allow us to resolve overdue subscriptions or pre-bill the subscription. I know there is the option to configure invoices to be created for each failed payment, but this results in many invoices for the same subscription period of the re-try options are turned on. Perhaps we can improve that area as well to only use a single invoice and to retry application of payment ot that invoice instead of creating new invoices each time a rebill attempt fails in the same period?

Add Gift Card triggers and actions to workflows so we can automate gift card creation

we should be able to see the individual giftcards and how much is remaining, purchase history as well as update the giftcard amount.

we need the option to redeem more than one giftcard on ecommerce store.

When you go to transactions, it doesn't give you any details about what that transaction is for. You have to actually click into the transaction. For example, if you hit "Charge now", it just says "Manual payment", but it gives you an option to put details for that payment. You just can't see it without actually clicking into the transaction, which is really annoying.

Description: When creating or sending an invoice through a workflow action, the line item price field does not accept dynamic custom values from contact fields (e.g. {{contact.annual_tuneup}}). The price field only accepts fixed static amounts, requiring manual update for each invoice. Use Case: We have a 5-Year Annual Tune-Up Program where each customer has a unique annual rate stored in a contact custom field (contact.annual_tuneup, field type: Monetary). When a tune-up appointment is booked, we need the workflow to automatically generate and send an invoice with that contact's specific annual rate populated in the line item price — without manual intervention. What We Tried: Workflow "Send Invoice" action — price field does not accept {{contact.annual_tuneup}} Custom Code action — JavaScript environment does not support axios, fetch, require, or XMLHttpRequest Webhook action — outbound webhook sends fixed format payload, does not support custom JSON body structure needed to create invoice via API Expected Behavior: The invoice line item price field should accept contact custom field values just like other workflow fields (SMS, email, tasks, etc.) support dynamic merge fields. Requested Fix/Feature: Allow dynamic custom values in the invoice line item price field when using the Send Invoice or Create Invoice workflow action.

When a subscription payment is made, the product type is given on the payment receipt but not the description (terms). There is no way to make it more descriptive, like branding or more information.

I would like to suggest an enhancement to GoHighLevel’s built-in checkout and payment system to ensure full VAT compliance for international transactions. Currently, the automated VAT calculation feature does not consistently apply or display VAT in a way that meets regulatory requirements, particularly for cross-border sales within regions such as the EU. Requested Improvements: Accurate VAT Calculation Based on Buyer Location The system should reliably determine the buyer’s country (e.g., via billing details) and apply the correct VAT rate according to local regulations (e.g., EU OSS rules). Transparent VAT Display at Checkout The applicable VAT rate (%) and the exact VAT amount should be clearly shown before purchase, ensuring full price transparency. Correct VAT Breakdown on Receipts and Invoices Receipts should include: VAT rate (%) Net amount VAT amount Gross total This is essential for compliance and accounting purposes. Consistent Behavior Across GHL and Stripe VAT handling should be fully synchronized between GoHighLevel and Stripe to avoid discrepancies between checkout, payment processing, and issued receipts. Why This Matters: For businesses operating internationally, especially within the EU and Switzerland, correct VAT handling is not optional but a legal requirement. Inaccurate or incomplete VAT calculation and display can lead to compliance risks, accounting issues, and loss of trust with customers. Current Issue: The newly introduced automated VAT feature does not yet reliably fulfill these requirements, particularly in terms of correct calculation and transparent display on receipts. Impact: Improving this functionality would significantly increase the usability of GoHighLevel for international businesses and reduce the need for external checkout solutions.

What we're trying to accomplish: As a SaaS Agency, we need the ability to create, deliver, and validate coupon codes automatically through workflows — tied to specific contacts, triggered by specific actions, and applied to SaaS products at checkout. Specific capabilities needed: Workflow-Triggered Coupon Generation Create a unique or pre-built coupon code automatically when a workflow action fires — for example, when a contact completes a specific survey. Contact-Specific Coupon Delivery Deliver the coupon directly to the contact via SMS or email through the workflow — with the code embedded in the message. Coupon Gating / Eligibility Validation Restrict coupon availability to contacts who meet specific criteria — such as completing a survey, being tagged, or having a custom field populated. Prevent use by contacts who did not meet the qualifying condition. Expiration Control Set coupon expiration dynamically from the trigger date — for example, 30 days from survey submission — not a fixed calendar date. One-Per-Brand / One-Per-Contact Enforcement Limit coupon redemption to one use per contact or brand — enforced automatically at checkout without manual oversight. Referral Reward Automation When a referred contact completes a purchase, automatically issue a percentage-based reward (e.g., 10% of setup fee) to the referring contact — applied as a credit toward their subscription or as a cash payout trigger. Coupon Status Tracking in CRM Track coupon status per contact inside the CRM — Issued, Redeemed, Expired — visible in the contact record and usable as a workflow filter condition. Current workaround: Manual task creation + wait period before SMS notification — requiring human intervention for every coupon issuance. This breaks full automation and creates operational dependency on manual execution. Business impact: Without this capability, post-survey incentive programs, referral reward automation, and time-sensitive promotional sequences cannot be fully automated — limiting scalability and revenue potential for SaaS Agency users.