Communities

When someone uploads documents inside a community and then goes to the client's contact record to download them, you can only download one at a time. It would be great to be able to download multiple documents via a checkbox and one click vs one at a time.

Would love to have a way to turn the recording on and off during a Live-Stream in a Community Group and when using the Meeting Link. We have a a group we do weekly meetings with on Zoom that I want to switch to meeting with our portal. But we usually get on & discuss things before the rest of our group gets on so we don’t start the recording until the rest of the group is on & then we turn our recording off towards the end when there’s more personal conversations taking place. We would love to have a waiting room that we allow people into the live-stream or meeting when we are ready without them automatically being added in when they join. Breakout rooms to divide the meeting conversations would be awesome too :)

Our members who are Android users struggle to post photos and videos. There are so many Android users that this needs to be improved. Help desk said: "Yes, using an Android device can affect uploads due to high-resolution image dimensions and aggressive mobile app compression or timeout limits. Communities support standard formats like JPG, PNG, and GIF for images, and native MP4 uploads for videos up to 1 GB, though oversized files or unstable mobile connections often truncate video uploads."

Pleas add a way for admins and members to unregister or remove members to the events inside the community

I have a workflow which triggeres the voice ai when a new lead submit the form (or tag has changed for lead) But the call is not seems to be trigger at that specific time, voice ai action shows me that it is processing the call but in reality the lead that has entered in to the workflow being called after random time wait ie 5 min, 1 hour or some time 10 hours. How can i resolve this? I also want when the voice action calls the lead, the calling transcript must be capture by some workflow and then the workflow analyze the transcript and make tags and suggestions according to calls. Right now GHL Voice ai did not have an option which can transfer the transcript automatically, or even i didnot found any action. How can i do that part?

Feature Request: Allow community poll responses to be automatically recorded and displayed on the contact record. Why This Matters: Community polls are one of the lowest-friction ways to gather feedback from your audience. People are far more likely to casually tap on a poll option than they are to fill out a form, respond to an email, or complete a survey. This means polls generate a higher response rate and capture insights you'd otherwise never get. The Problem: Right now, that valuable data lives in isolation within the community. There's no easy way to connect a poll response back to the individual contact, which means businesses are sitting on actionable data they can't use. The Solution: Record each poll response directly on the contact record. This would allow business owners and marketers to: Build richer customer profiles — See preferences, opinions, and feedback at a glance without leaving the contact record Segment contacts based on responses — Create targeted lists and automations triggered by specific poll answers Track sentiment over time — Understand how a contact's opinions or needs evolve Reduce survey fatigue — Gather micro-feedback through polls instead of relying solely on longer forms The Bottom Line: Polls already drive engagement. Connecting that engagement data to the contact record turns a simple community feature into a powerful data collection and segmentation tool — with zero additional effort from the end user. This bridges the gap between community interaction and actionable CRM data.

Globally Disable Private Chat Feature: Truly we should have the ability to "globally disable as an admin" the chat feature in the communities, especially for communities looking to prevent unsolicited private messaging to our community members!

Other community platforms have the ability for members to share stories (stays for 24 hrs) like on Instagram. GoKollab needs to add the same feature. This could be filtered to allow everyone or just admins to share stories... but it would definitely create more engagement for the communities themselves. This is not about another 'feature'... but is all about creating communities with more engagement. The Kollabers community, for example, has 4,000 people... but it takes days to get likes or comments on posts...

When you go live it's automatically set up like a zoom call... we should have the ability to 'stream' from the discussion tab as if we were going live on Instagram or TikTok. Communities should be designed to resemble a social media platform rather than a forum. These live videos should be in portrait mode... not landscape. Again, there should be options when you click 'Go Live'... otherwise, there's no reason to 'Go Live' when we already have personal meeting links now.

The problem: Currently, we can trigger workflows from community activities (like new posts or comments), but we cannot automate posting into a community channel based on external CRM events. This severely limits our ability to drive engagement, celebrate member wins, and automate announcements. Please add new Community Actions inside the Workflow Builder, specifically, Create Community Post: Allows us to select a specific Group and Channel, then use custom values to automatically publish a post. Create Community Comment: Allows us to automatically drop a comment on a specific post thread. Why this is valuable: This feature would allow creators and agency owners to automate highly engaging community interactions, such as: Automatically posting a celebratory "Welcome [Contact.First_Name]!" message in a general channel when a new member joins. Celebrating a student win (e.g., "Congrats to [Contact.First_Name] for finishing Course") the moment they complete a product or milestone. Broadcasting automated announcements or weekly check-ins across multiple client sub-accounts instantly.