Opportunities & Pipelines

Feature Request: Accurate Tracking of Leads Across Pipeline Stages
Summary: We’ve encountered an issue with how leads are currently tracked when moving through pipeline stages. The system automatically counts all stages between the start and end points of a lead’s movement — even if those stages were never actually touched. This creates inaccurate reporting and makes it difficult to monitor true lead progress. Detailed Explanation: When a lead is moved from Stage 1 directly to Stage 5, the system still counts the lead as having passed through Stages 2, 3, and 4, even though it never entered or was manually placed in those stages. On the other hand, if a lead is moved backward (for example, from Stage 5 to Stage 2), the system doesn’t record that the lead previously touched Stage 5. This results in lost data and prevents us from getting an accurate picture of how leads move through our pipeline. Why This Matters: This behavior causes major gaps in tracking lead engagement and stage conversion accuracy. At the end of the day or week, we can’t generate a reliable report showing which stages a lead actually touched versus which ones it just skipped. This also makes it difficult to evaluate performance metrics or identify bottlenecks in our acquisition process. Requested Improvement: We’d love to see an enhanced tracking and filtering feature that: Logs only the stages a lead actually touches or is manually moved into. Excludes stages that were skipped. Allows users to filter leads by the stages they have touched, not just by their current stage. (Optional but valuable) Adds a Dashboard widget that visually tracks the exact stage history of each lead — showing when and how many times a lead was in a specific stage. This would help teams produce accurate end-of-day or end-of-week reports and improve overall visibility into the sales and acquisition process. Thank you for considering this request. Having this feature would greatly enhance our ability to analyze pipeline efficiency and lead behavior accurately.
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Enhancement
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