AI Review Response Training
complete
V
Von Darnell
Right now, the Reputation responses are generic, and not in the voice of the brand. It does not link to the knowledge base provided in the Conversation AI or anywhere else, so it can get the context of an answer completely wrong.
I'd like to be able to provide bot training on certain types of complaints, with custom responses and links. This will make it much easier to handle negative responses correctly.
Also, please stipulate the AI responses must be grammatically correct. There should not be tense or subject/verb agreement mistakes happening in the responses.
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R
Reshma K
Merged in a post:
Ability to customize AI Response for each star rating
C
Chris Clay
Ability to customize AI Response for each star rating and set personality and/or tone of that you want the AI Response to have. See screen captures... the first is GHLs version, then next is SearchAtlas' AI Review Responder which allows a different type of response for each star rating as well as templates.
R
Reshma K
Merged in a post:
1st person mode response in AI review responses
R
Richard Gibbons
I'm sorry if it;s already available, but i have tried to train the AI to respond in 1st person mode (I not we). please can you either help me understand how to do this, or add the feature?
R
Reshma K
Merged in a post:
ADJUST TEMPERATURE IN REVIEWS AI ⭐�
A
Alex Mroué
Adjusting the temperature so the Reviews AI doesn't look so robotic with similar responses to customers.
You can tell when reading a bunch of responses by the Reviews AI that's its either copy-paste or a bot.
Would be nice to have the feature to maybe prompt it? or at least to change the temperature so its more randomized when responding
R
Reshma K
Merged in a post:
Training AI reviews bot would be a game changer
L
Ludwig Glans
If you can train and make the bot answer the exact way the business owner wants to, you can sell a complete reputation management solution. What, when and how it should respond and especially train it to respond in a certain way and language with reviews without a description. If there is no description, the bot will automatically respond in english. For me and others who sell the service to companies who communicate to their customers in different languages, this limit our ability to use AI reviews.
R
Reshma K
complete
This is Live in Reputation Management now. https://highlevel.canny.io/changelog/new-feature-say-hello-to-reviews-ai-agents
K
Keith Besherse
Reshma K, thank you for the changelog link.
t
testman tester
training is def needed, ability to train for brand voice and response optimization is a must for 2025
J
Jay Vics
Agreed. I work with several solopreneurs and the AI responds often with "We are glad you had a great experience working with Steven" The Client just wants it to speak in 1st person, not 3rd person... ex. "I enjoyed helping you. Thanks for the great review!"
K
Keith Besherse
I'd like the ability to specify the format I want the AI to follow when generating the response. Thank you.
J
Julius Wiedemann
nice thank you for pushing this topic
R
Reshma K
upcoming
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