new
improved
Reputation
š New Feature: Say Hello to Reviews AI Agents šØš»āš»
Weāre delighted to launch Reviews AI Agents ā your new superpower for crafting personalised, on-brand review responses at scale. Create multiple AI personalities, assign them smartly, and let them do the talking in just the right tone.
š„ Key Highlights:
1. š§ Create Multiple AI Agents
- Tailor each Agent with unique traits (formal, friendly, humorous)
- Set tones like empathetic, professional, or casual
- Choose response styles ā concise or detailed
2. š Smart Assignment Logic
- Match Agents to review sentiment (positive, neutral, negative)
- Rotate Agents using round-robin for response variety
3. š Language Detection
- Automatically detects and replies in the reviewās language
- Set a fallback language when needed
4. šØ Templated AI Agents
- Donāt want to start from scratch? Use our ready-to-go personality templates
5. š¢ Google Page Selection
- Choose which Google Business Page each AI Agent responds on
- Perfect for managing multi-location or multi-brand reviews
6. āļø Full Control & Testing
- Edit, clone, or delete personalities anytime
- Preview AI responses before publishing
- Easily see which Agent crafted each reply
š
Where to Find This:
You can access Reviews AI Agents inside your Reputation Management module:
- Go to Reputation Management and proceed to Settings
- Click on the "Reviews AI" tab
- Start creating, customising, and assigning your Agents!
š Why This Matters:
- š” Brand Consistency ā Maintain a unified voice across all review responses.
- ā³ Save Time & Effort ā AI handles responses while you focus on growing your business.
- š Engaging & Natural Replies ā Reduce repetitive, robotic responses with dynamic AI personalities.
Note: This feature is currently available to the Agency Users
This update takes automated review management to the next levelākeeping interactions authentic, engaging, and on-brand! š
This update is now live! š Give it a try and let us know your feedback. If you have any suggestions, drop us an email to reputation@gohighlevel.com or add it in our Ideas board so we can add them in future updates! š