Differentiate chat widgets in workflows
complete
G
Graham Admin Mattock
Ability to select which chat widget to target within a workflow - currently all are selected by default.
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P
Prasoon Dadhich
Merged in a post:
Ability to Differentiate Between Multiple Chat Widgets in Automations
S
Saqib Shahzad
Currently, when using multiple chat widgets across different websites within a single GHL sub-account, there’s no way to distinguish between leads coming from each widget in automations. This leads to an issue where, once a lead fills out a chat widget, they are added to all automations linked to any chat widget, regardless of which site they came from.
P
Prasoon Dadhich
complete
M
Michael Orr
As a workaround I created a UNIQUE custom field for the message in each chat widget. My workflow trigger was the general Chat Reply but I then used If/Then o branches to different workflows based on the unique message field not being empty. You have to be sure to have a None branch since it is possible that a contact doesn't add any data into the unique message fields and you don't want them to go nowhere. In each workflow branch I also cleared the data in the unique message fields otherwise things don't work correctly if a contact ends up sending a chat message from different chat widgets.
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Cindy Herrera
I have created 3 chat widgets for different websites. And the automation does not allow me to distinguish through which page the conversation comes. Please, this should be an urgent development. Thanks
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Jason Revilla
I don't understand how this isn't already a feature. How do I know which chat bot someone came in from? I need to add them all to the same automation sequence? <insert facepalm>
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Nick Craven
YES YES YES... PLEASE FIX THIS SO THAT WE CAN HAVE 2 CHAT BOTS THAT CAN HAVE TWO COMPLETELY DIFFERENT CHATS.
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Jay Templeton
doh, can create two chat bots but only use one.
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Dan William
This needs to happen ASAP as right now multiple chat widgets are useless if we cannot differentiate
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Sarah Young
How is this not even possible yet. What is the point of different chat widgets if we cant select them as triggers to segment people! Please add this asap
J
Jarryd Lambert
Yep, I don't know what we are supposed to do with multiple chat widgets without this. We need this please!
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