COMPLIANCE ISSUE: Allow the Chat Widget to be Email Only or SMS only or both.
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Danne Thomas
I have a client that is a financial advisor and they are not allowed to respond to a prospect via SMS without having a specific type of software installed for their compliance department. If the Chat widget would notify the client via email so they could respond promptly would be a great help and slo an added feature for functionality. Have a Automation response that triggers the web chat would be great!
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A
Andrew Wilson
similarly, I have a business where I don't want to collect phone numbers or do SMS marketing. I would like the option just to collect email addresses in the chat.
M
Maximilian Loose
Yes please, emails only option
E
Esther De Boer
Similar request from my client who doesn't want the phonenumbers untill we have whatsapp to be able to remove the required phone nr field from the webchat window since she is not going to use it anyway.