Chat Widget Office Hours
in progress
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FusionPro Staff
📣📣 We need the ability to set office hours for the live chat widget so that people aren't expecting an agent to be available in the middle of the night. Thank you!
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Eric Chmiel
FYI This is complete as of the 22nd updates if you want to close this out. Please consider working on having different automations based on what chat widget next please since you can't sort which chat widget a customer replied with using workflows yet!!! Sales & Marketing
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Sales & Marketing
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Sales & Marketing
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Beverly Tautho
I agree. Looking forward to this feature.
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Ricardo Gomez
I also need this. I don't why I think it was before
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Patrick Smith
And to automatically go to regular messaging vs live.
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Patrick Smith
👍 This would be very helpful for businesses that aren't available 24/7, but do wish to provide a live option for during business hours.
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Sales & Marketing
in progress
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Glaizevah Ragas
100% agreed! One of our clients needed the on and off (business) hours set up for live chat.
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Bharat Potda
Sales & Marketing this would make a huge difference in the actual usage of live chat. Without the ability of defining live chat schedule/work hours, live chat is simply not used at all, and we're being forced to use the offline mode only.
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Keith Besherse
Bharat Potda, actually, the difference maker for me is the ability to have Workflow AI (or Conversation AI) use Reply Channel = Live Chat... This combination is effectively a 24/7 small business customer support agent.
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