Chat Widget Office Hours | Voters

Chat Widget Office Hours

in progress

FusionPro Staff

📣📣 We need the ability to set office hours for the live chat widget so that people aren't expecting an agent to be available in the middle of the night. Thank you!

December 1, 2023

Eric Chmiel

FYI This is complete as of the 22nd updates if you want to close this out. Please consider working on having different automations based on what chat widget next please since you can't sort which chat widget a customer replied with using workflows yet!!! Sales & Marketing

Sales & Marketing

Merged in a post:

Live Chat- auto change to SMS option outside of business hours

Logan Taylor

Have live chat during normal business hours and then have it automatically change to SMS outside of normal business hours

October 14, 2024

Sales & Marketing

Merged in a post:

Live Chat / SMS Email Chat - Schedule

Brian Stearman

Be able to use live chat during business hours and use sms/email chat after business hours.

October 14, 2024

Beverly Tautho

I agree. Looking forward to this feature.

Ricardo Gomez

I also need this. I don't why I think it was before

Patrick Smith

And to automatically go to regular messaging vs live.

Patrick Smith

👍 This would be very helpful for businesses that aren't available 24/7, but do wish to provide a live option for during business hours.

Sales & Marketing

marked this post as

in progress

Glaizevah Ragas

100% agreed! One of our clients needed the on and off (business) hours set up for live chat.

Bharat Potdar

Sales & Marketing this would make a huge difference in the actual usage of live chat. Without the ability of defining live chat schedule/work hours, live chat is simply not used at all, and we're being forced to use the offline mode only.

Keith Besherse

Bharat Potdar, actually, the difference maker for me is the ability to have Workflow AI (or Conversation AI) use Reply Channel = Live Chat... This combination is effectively a 24/7 small business customer support agent.

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