Chat Widget Office Hours
complete
F
FusionPro Staff
đź“Łđź“Ł We need the ability to set office hours for the live chat widget so that people aren't expecting an agent to be available in the middle of the night. Thank you!
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S
Sales & Marketing
complete
K
Keith Besherse
Sales & Marketing, Thanks for doing this ideas board cleanup. A help doc &/o change log link would be great. Thanks Again.
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Eric Chmiel
FYI This is complete as of the 22nd updates if you want to close this out. Please consider working on having different automations based on what chat widget next please since you can't sort which chat widget a customer replied with using workflows yet!!! Sales & Marketing
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Dustin Miller
Eric Chmiel what about doing this for the SMS chat widget as well?
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Eric Chmiel
Dustin Miller My recommendation with how we do it with our client sub-accounts
Treat the SMS chat widget as a contact form.
In the Workflow Automation
Have a Customer Reply Trigger > platform = Chat Widget
If Else on time
If "open hours"
Send "we'll be right with you" SMS
if "closed hours"
Send "We're currently closed but feel free to let us know anything and we'll text you back as soon as possible!" SMS
I don't see why you'd want to disallow a user from form filling during closed hours. Just use better verbiage to set an expectation :)
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Dustin Miller
Eric Chmiel yes we do that already actually, but I was hoping for a way to just have it removed altogether, but I think we have a solution in the meantime. Thanks!
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Eric Chmiel
Dustin Miller
I'd just JavaScript it offsite rather than display it at all then. Glad i could help :)
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Sales & Marketing
Merged in a post:
Live Chat- auto change to SMS option outside of business hours
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Logan Taylor
Have live chat during normal business hours and then have it automatically change to SMS outside of normal business hours
S
Sales & Marketing
Merged in a post:
Live Chat / SMS Email Chat - Schedule
B
Brian Stearman
Be able to use live chat during business hours and use sms/email chat after business hours.
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Beverly Tautho
I agree. Looking forward to this feature.
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Ricardo Gomez
I also need this. I don't why I think it was before
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Patrick Smith
And to automatically go to regular messaging vs live.
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Patrick Smith
đź‘Ť This would be very helpful for businesses that aren't available 24/7, but do wish to provide a live option for during business hours.
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Sales & Marketing
in progress
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Glaizevah Ragas
100% agreed! One of our clients needed the on and off (business) hours set up for live chat.
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