Right now, GHL only allows alt text for the avatar image, not the actual chat widget icon. When we upload a custom icon (instead of the default bubble), the image loads without an alt attribute, which triggers accessibility and SEO errors in tools like Google Lighthouse.

We need the same alt-text field that exists for the avatar to also apply to the widget’s main launcher icon. This would fix accessibility issues, improve compliance, and remove Lighthouse SEO warnings for missing alt attributes.

I’ve looked through every available setting and even attempted custom code workarounds, but the widget overwrites any changes because the icon is injected by the script. There’s no way for users to fix this manually.