WhatsApp – Audio and Image Issue
A
Aquiles Casabona
We are currently facing a significant problem with our clients: many of them want to stop using GHL’s WhatsApp and migrate to other platforms because GHL still does not offer essential features they consider indispensable.
At the moment, we already have several improvement requests, but there is no set date or specific action to address these issues. It is crucial to include in GHL’s roadmap solutions that allow:
Audio and image interpretation for messages received in conversations with leads, similar to what ManyChat already offers.
More contextual responses: currently, the system replies to each message individually, which harms the experience. A better approach would be to implement a 30-second timestamp from the last interaction, grouping all messages received before the bot’s reply to ensure more context and coherence.
Image interpretation: analyze the received image and respond based on the knowledge already available in the database.
Audio transcription and response: convert the audio into text and reply, even if at first the answer is sent in text format.
These features are already available in other tools and can be implemented using OpenAI resources integrated via N8N, for example, with Evolution Manage as the interface.
We urgently need these simple but high-impact solutions to prevent clients from leaving GHL in search of alternatives.
Log In
E
Eduardo Jose Illiano
Any news on this topic? we need the official connection with WhatsApp to allow us to receive audio and image via webhook, in this way we can integrate with platforms such as n8n to receive in addition to text, audio and image, I know that conversation has it but for more complex solutions you need to use n8n, without audio and image we fell short, platforms like Manychat have already incorporated it several months ago, and here we haven't had news for months yet
J
John Betts
I just canceled two WhatsApp subscriptions because of this. I don’t want to use the AI Employee feature for several of my clients because it increases their monthly subscription, so I had to move to a different platform that allows me to send images and audio. This feature should be added for all users, not only those who use AI Employee.
A
Alonso Vega
John Betts Images are already possible but audio is still the same as me if February isn't here I'll have to change
A
Anshuman Shrivastav
What is the eta on this? This is a very basic thing to have to receive attachments and voice notes through the webhook. I am currently using closebot and they also cannot respond to images and voice notes in the WhatsApp channel because you guys don’t send these in the webhooks.
E
Eduardo Davila
Processing images and voices notes is available inside GHL, but within the API is not, this is very frustrating and limiting as I have to pay other solutions to fit my requirements
A
Alonso Vega
are they still not solving this? I don't receive image and audio URLs through webhooks...
J
John Rodriguez
We need to be able to manage the images or files that are received by WhatsApp through Workflows
D
Diego Zapata
Customers leave because of that or because they can't handle different WhatsApp numbers. Contracts fall and you're already looking at the competition, because you don't take action on this problem
A
Abhishek Kumar
Aquiles Casabona Holman Alvarez .
These features will be supported by conversation AI in next 4-6 weeks .
contextual response - make the wait time before responding to 30 seconds , this is already supported .
whatever message comes in this time frame , the bot will reply to all at once .
One feedback - do you want to update contact fields from image ?
A
Aquiles Casabona
Abhishek Kumar I think we need to make this configurable, considering that some companies may want to have this information stored in a dedicated field, while others may prefer to keep it only in the message history.
M
Mariano Bolaños
Abhishek Kumar Awesome, looking forward to it, thanks! 🙏
M
Mariano Bolaños
Abhishek Kumar Will the audio or image URL sent by the user be available as a value, e.g. {{message.attachments}} containing said Whatsapp audio URL in the key-value pair of a webhook?
A
Abhishek Kumar
Mariano Bolaños this can be accessed via workflow the last message . Like it happens now.
We can test only after it is released
M
Mariano Bolaños
Abhishek Kumar - Thanks, looking forward to testing it! Is it still on track to be ready within the next 2 weeks? 🙏
A
Abhishek Kumar
Mariano Bolaños yes
M
Mariano Bolaños
Abhishek Kumar I was checking if there was a merged thread for this feature, but couldn't find it. This feature should still be ready anytime now, right? Please advise :)
A
Abhishek Kumar
Mariano Bolaños yes yes I should go out today .
A
Aquiles Casabona
Abhishek Kumar, do you know if this feature is already available to listen to and respond to audio messages? I noticed there have been several updates this past week, but my WhatsApp still doesn’t reply when someone sends an audio message to the AI.
A
Abhishek Kumar
Aquiles Casabona: This is released
enable it in labs and then turn on the settings
For more info reach out to me
A
Aquiles Casabona
Abhishek Kumar It's Working!!!!! Tks
A
Abhishek Kumar
Aquiles Casabona You can try other languages .
P
Pablo Alejandro
Abhishek Kumar It is not yet possible to capture the URL of the audio/image to send through a webhook through {{message.attachments}} or any other custom field that can print that URL. This is crucial for developers who deploy AI chatbots externally (in my case, sending via webhook to N8N) and who want to work with the official Whatsapp API.
Is there an estimated resolution date? Through automations that's not working, and the variable {{message.attachments}} arrives empty at N8N
A
Abhishek Kumar
Pablo Alejandro conversation ai can support images and audio attachment , the requested feature is outside the purview of conversation ai
The whatsapp team is working on that . you can email to Umar Ranginwala <umar.ranginwala@gohighlevel.com>
and cc me about your query
A
Aquiles Casabona
Abhishek Kumar It's Working!!!!! Tks
A
Abhishek Kumar
Aquiles Casabona both image and audio and any language .right .?
A
Alonso Vega
Abhishek Kumar do you have any news about what people have been asking for so long to send {{message.attachments}} in the BODY
H
Holman Alvarez
I completely agree, we have agent solutions that do not allow the interpretation of attachements because GHL does not include them in the body of the message when making API calls, this has led us to use third-party solutions that do not work properly and with the aggravating circumstance of being banned by Meta.