Urgent Request: Multi-Account Support for WhatsApp in GoHighLevel
F
Federico Caselli
Dear GoHighLevel Support Team,
We’re reaching out to request an urgent enhancement in GHL’s WhatsApp integration to better support our team’s workflow. Currently, our contacts are managed under a GHL sub-account, and we need the ability for each team member to connect their own WhatsApp Business number to their GHL profile. This way, instead of sharing a single WhatsApp number, each user can have an individual number associated with their profile.
This feature would allow our team to manage client relationships more efficiently, as each interaction can be personalized and handled by the appropriate representative. Implementing this feature would make a tremendous difference in streamlining our communications and improving client satisfaction through direct, distinct lines of contact. Thank you for considering this request
—our team eagerly awaits this essential update!
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C
Chase Buckner
Merged in a post:
Allow Multiple WhatsApp Business Numbers per User in a Sub-Account
K
Kevin Carvalho
Currently, GoHighLevel only allows one WhatsApp number per sub-account. This creates a major limitation for structured sales teams where each commercial agent operates with their own WhatsApp Business number.
In B2B industries, especially international and relationship-driven sectors, sales agents build direct and personal communication channels with their clients. Clients save the salesperson’s number, not a generic company number. Forcing all users inside a sub-account to share one WhatsApp number breaks relationship continuity and reduces accountability.
Because of this limitation, agents continue using their own WhatsApp accounts outside the CRM. As a result, conversations are not tracked, automations cannot be triggered properly, reporting becomes incomplete, and management loses visibility over communication. This directly impacts CRM adoption and undermines the purpose of implementing the system.
The current structure works for small teams using a single business number, but it does not support scaling companies with multiple sales agents, regional markets, or international operations.
A scalable solution would allow either one WhatsApp Business number per user login or multiple WhatsApp numbers within a sub-account assignable to specific users, while still giving administrators full visibility and control.
For companies like SPATIUM PETRA GROUP, which operates multiple international entities with dedicated commercial agents per market, WhatsApp is the primary communication channel. Without per-user WhatsApp integration, CRM implementation becomes partial and fragmented.
This is not a cosmetic improvement. It is a fundamental requirement for structured, growing sales organizations.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
We've hit this wall with multiple clients who have sales teams. Each rep needs their own WhatsApp number for relationship building but GHL's one-number limit kills that. Currently using WhatSnap.ai to connect multiple WhatsApp numbers per subaccount since it works with real devices instead of the API restrictions.
U
Umar Ranginwala
Federico Caselli
Need to understand this requirement in detail. Can you please set up a call on my calendar for this
You can set up a meeting with me using the below link