Separate WhatsApp API Conversations by Sender Number
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Daniele Pozzi
Currently, when using multiple WhatsApp API numbers, all conversations with the same contact are grouped into a single chat, regardless of the WhatsApp number used to communicate. Even applying the available inbox filters, the message history remains unified and it is not possible to view separate conversations for each number.
Request: Introduce the ability to separate conversations by WhatsApp sender number, so that each number has an independent chat with the same contact.
Alternatively, add a filter (or dedicated view) within the chat that allows you to view only messages related to a specific WhatsApp number.
This improvement would allow for more streamlined communication management, reducing confusion between departments, users, or dedicated numbers, and improving traceability and operational efficiency.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
We run into this constantly with clients who have multiple departments. Right now we're using WhatSnap.ai to handle separate WhatsApp numbers since each one gets its own conversation thread automatically. The unified inbox thing in GHL creates so much confusion for our clients.