Currently, when using multiple WhatsApp API numbers, all conversations with the same contact are grouped into a single chat, regardless of the WhatsApp number used to communicate. Even applying the available inbox filters, the message history remains unified and it is not possible to view separate conversations for each number.
Request: Introduce the ability to separate conversations by WhatsApp sender number, so that each number has an independent chat with the same contact.
Alternatively, add a filter (or dedicated view) within the chat that allows you to view only messages related to a specific WhatsApp number.
This improvement would allow for more streamlined communication management, reducing confusion between departments, users, or dedicated numbers, and improving traceability and operational efficiency.