Location message details (like WhatsApp pin locations)
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Dee-Jay Black
Enabling webhook or API access to WhatsApp pin locations would unlock powerful, geo-aware automation capabilities across industries where on-site activity or movement matters.
Key Applications
Accurate address capture: Customers or staff can share their live location instead of typing details — ideal for service calls, deliveries, or field operations.
Automated routing: Use coordinates to assign requests or leads to the nearest branch, technician, or representative.
Proof of presence: Capture arrival and completion pins for verification, audits, or SLA reporting.
Safety and assistance: Trigger workflows based on a user’s shared location (e.g., pickups, support, or emergencies).
Operational insights: Build visual heatmaps or reports showing activity density, coverage, and efficiency.
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Samrina Shabha
Hey Dee-Jay Black , Please book a call with me , I will add Umar and Jaydev in the same call, We will connect to understand this better. Please let me know once you have booked a call. You can also drop an email to me at samrina.shabha@gohighlevel.com
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Dee-Jay Black
Samrina Shabha Thanks. I have booked a call. Appreciate it and look forward to connecting with you soon.
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Samrina Shabha
Dee-Jay Black Noted. Thanks
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Samrina Shabha
We already support location details in WhatsApp through Interactive Message Templates.
You can refer to this article for a detailed walkthrough:
If you’d like personalized assistance or have specific use cases you’d like to walk through, feel free to book time with me directly:
Happy to help further!
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Dee-Jay Black
Samrina Shabha, Thank you for the response. What you are referring to is sending out location details from the GHL. This is already live and working well, correct. What I am referring to is receiving location details from contacts, and further being able to extract the details from the message via API or Webhook.
I have also spoken to Umar Ranginwala and Jaydev Bhavsar regarding this. They have confirmed that location message details (like WhatsApp pin locations) are processed only within the UI and are not yet exposed through external APIs or webhooks.
I have included some use cases above. Happy to jump on a call with you if you need further insight to support this.