Confuse with the Whatsapp Widget!
L
Luis Perez
When someone massage you from the Whatsapp Website widget the message comes in like is a regular message and not Whatsapp message so I need to send a template to be able to respond to the massage.
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M
Manuel Montiel Lara
The form after take the information of the client should open their whatsapp so they do the action to send the mesasge to our GHL. Not apear like a regular chat message and have a cost in the wallet of our client.
I understand that the whatsapp widget works like a form to capture the campaign data and sources but just like Luis said, we should not need a template to start the conversation.