🚀 Auto-Append sign-off / Signature to WhatsApp Replies
J
Joshua Zhang
So client know who they are talking to despite facing 1 number
Add an option to automatically attach custom field for staff signatures (e.g., “– Jane | Account.Name”) to all WhatsApp messages sent in Conversations.
Set signatures at the user level preference, support merge fields, and toggle by channel for seamless branding and accountability—no more missed sign-offs!
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Thank you for reaching out! [Staff reply content here]
[ – {{user.full_name}} | {{account.name}} ] *custom field like in AI reviews sign-off
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O
Oldaque Rios
This feature is very important because sometimes a service can go through 2 or 3 people (with Conversational AI) and for the customer to be clear about the person who is speaking/answering them.
S
Salez Technology
This is a very important feature, because since a single number is used by several users, they do not end up with the profile photo of the person in charge but of the company, without the signature showing the username, the customer is not aware of who they are talking to.