Appointment custom fields not populating in WhatsApp templates
m
muhammad ali
Please fix this bug ASAP. I tried adding appointment details in the WhatsApp template. In the preview, it showed that the custom fields would populate the data, but when I sent the message, the fields were not populated.
Log In
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Had this exact same issue last week. The workaround of creating multiple templates until one works is painful but seems to be the only option right now. Really hope this gets priority since appointment confirmations are critical.
F
Farid Abdo
I had this issue a few days ago, and looks like it's a META bug. I tried with several likewise templates till one finally worked... (not the best way to solve it, but it worked)
But it's very frustrating....
m
muhammad ali
Farid Abdo Can you please share the work around?
F
Farid Abdo
muhammad ali I didn't really do anything extraordinary; I simply created new WhatsApp templates until one finally output the appointment data.
It was very frustrating because, when comparing it to other workflows that I had previously set up and that worked without issues, I couldn't find the exact reason why the appointment date and time data weren't being sent.
Besides this (creating another message template), I recommend you confirm and check that the message trigger is related to or is the 'appointment' trigger, so there is no doubt that it should work correctly.
I hope you can solve it soon!
m
muhammad ali
Farid Abdo will try this
S
Samrina Shabha
Hi Muhammed Ali,
Could you kindly send me an email at samrina.shabha@gohighlevel.com?
Also, please include your Location ID in the email so I can assist you faster.
Looking forward to your message!
m
muhammad ali
Samrina Shabha Done