Please Remove unnesscary restrictions on OUTBOUND Voice AI Calling. Other companies are eating away at GHL's market share because of it's hyper-restrictiveness. NOBODY will use this
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Daniel Ndaya
Calls are made at a rate of one call per minute per location (Makes sense)
Each location can make up to 100 calls per day (Doesn't make sense, especially if you are a call centre that has to make 1000's of calls per day)
Each phone number can be called only once per day; any additional call is scheduled for the next day. (Doesn't make sense, it's not even industry standard, we double or triple dial because sometimes people don't have their phone on them or it's at a distance)
Each phone number can be called a maximum of 4 times in 2 weeks; calls exceeding this limit will fail (Makes sense, but it has to be more than once in that day)
Calls are scheduled only between 10:00 AM and 6:00 PM as per the contact's phone number timezone (Doesn't make sense because sometimes it is better to call people, depending on industry: Early in the morning, around 5-6 AM, because that's their schedule, or later at night, like before 9 PM)
Calls can only be made to contacts who have opted in to receive AI calls, and who have not enabled DND (Makes sense for INDIVIDUALS, but not Businesses...Businesses can be called as many times as they can, AI is not a restriction for businesses)
Calls can only be made to United States numbers (Is SOOO restrictive, What about the rest of your half-a-Million customers around the world??????)
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Aquiles Casabona
For me, this doesn’t really qualify as Outbound Voice AI.
To start with, it only works with U.S. phone numbers — meaning that any number from another country won’t produce results, since the call would be considered international.
I agree with all the points raised and believe there’s still a lot of room for improvement.
If things continue this way, the best option would be to move forward with an integration through VAPI, so that everything can be done properly.
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Stephen Skeens
I am trying trying to use Voice Ai Outbound Calls to notify my client when a new online booking has happened so that my client does not have to listen to a not so good computerized voice, which cannot be interacted with. Because of the "1 call per number per day" restriction I am not able to do this.