Dear GoHighLevel Team,

I’ve just started using the platform – and I truly had high hopes. But to be honest, the enthusiasm disappeared almost immediately.

Not because I’m a beginner. Not because it’s “too complex.”

But because almost every small thing I tried to do ended up in a bug or a frustrating limitation. Every single tiny step ended up wasting hours of my time – it's incredibly disheartening.

Here are the core issues I’ve encountered – and unfortunately, none of them feel like edge cases:

Survey Builder:

No way to control spacing or padding between elements

No proper live preview

If a dropdown is the last active field, the system auto-submits the survey (!)

Even adding a simple thank-you text block sometimes breaks the layout

Funnel Builder:

Resizing images is clunky at best

Basic formatting like spacing/margin must be hacked around

Z-index behavior is inconsistent or buggy

Saving errors:

The builder often refuses to save without a clear reason

One tiny omission (like a missing placeholder) caused me to lose everything

Clicking “Preview” often breaks layouts or misfires validation

Dropdown auto-submit issue:

If a dropdown is the last active element, the survey gets auto-submitted

Even without a visible submit button

And it jumps to the top with a validation error or breaks the layout

And all of this happened within just a few days.

I understand this is a powerful platform – but when so many basic functions don't work consistently, it’s not a feature gap... it’s a UX and QA gap.

The system could be amazing. But right now, the experience is:

➡️ frustrating instead of empowering

➡️ and far from beginner-friendly – even for experienced users.

My request is simple:

Please, stop focusing only on adding new features, and fix the fundamentals.

Spacing. Saving. Preview. Submission logic.

These aren’t power-user requests – these are baseline usability standards in 2025.

Thank you for reading – and even more for listening.

A motivated but currently extremely disappointed new user. 🙏