Social Planner Approval Process
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Arleah Aguilar
Right now, if someone schedules a post then that date/time has passed BEFORE the approver can review & approve it, there's no way to edit the schedule date/time so your ONLY option is to try to post it but then the post automatically fails. There's no way to update the date so you HAVE for fail it then clone it to make any edits or changes to the scheduled date/time. It's too many steps & would be much simpler if GHL allowed changes to the post date even if it's passed. Thank you!
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Sales & Marketing
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Sales & Marketing
Hey Arleah Aguilar Thanks for sharing! we’ve already released an enhancement that allows approvers to reschedule posts directly in the approval flow. Here is the helpdoc of the same: https://help.gohighlevel.com/support/solutions/articles/48001229834-post-approval-flow-in-social-planner
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Arleah Aguilar
Sales & Marketing Thank you! But I'm still seeing an issue. Once I change the date & time for some reason it stays "In Review" instead of updating to post on the new date.
For example, post is create & originally scheduled for today, October 14, 1pm PT. I am the approver & don't see it until later today past the time scheduled (e.g. 2pm on October 14). I make the updates & approve based on the article you sent as well as reschedule to today, October 14, 2:30pm PT. Even though I updated the scheduled time & date the status stays "in review" & doesn't update or post on time even once I approve it.