We’re seeing confusion when contacts who already have appointments interact with the Conversational AI. Currently, the AI doesn’t check for existing bookings before suggesting new ones, which can lead to:

Example Use Case:

A lead booked a call via through converstional AI. When she reached out minutes prior to the appointment to say she was ready, the AI didn’t recognize her upcoming appointment and tried to book her a second time. This caused confusion and created back-and-forth friction that could have been avoided.

💡 Feature Suggestions:

AI Calendar Awareness:

Before the AI offers scheduling options, it should check whether the contact already has an appointment, especially within a short time window (e.g., today or next 1–2 hours).

Contextual Response:

If an appointment exists, the bot could respond with something like:

“Looks like we’ve already got you on the calendar! Looking forward to speaking with you soon. If you need to reschedule, just let me know.”

Optional Trigger Logic:

Let us configure whether the bot should pause the booking flow, offer to reschedule, or skip entirely, depending on whether a booking is present.

🧠 Why This Matters:

Preserves trust and professionalism in the AI experience

Prevents duplicate events and admin cleanup

Reduces no-shows caused by confusion or miscommunication

This may require attention to this important request found here regarding the need to prevent double booking: https://ideas.gohighlevel.com/scheduling-calendar/p/prevent-double-booking