✅ Dispatching (Job Scheduling / Service Routing / Resource Allocation)
I
Iver Aune
Develop a comprehensive Dispatching feature to help businesses efficiently manage schedules and adapt to changes seamlessly. Key functionalities could include:
➕ Efficient Scheduling: Create and optimize schedules to assign the right technician to the right job every time, considering location, skillset, and job priority.
➕ Real-Time Adjustments: Enable easy handling of unexpected scheduling changes or emergencies with drag-and-drop functionality and automated notifications.
➕ Resource Allocation: Visualize technician availability and workloads to ensure optimal resource utilization.
➕ Profitability Insights: Track performance metrics, such as on-time arrival rates and job completion efficiency, to identify opportunities to improve profitability.
➕ Integration: Sync with CRM, job costing (see my comment under the Project Management idea), and billing systems for a seamless workflow from scheduling to invoicing.
This feature would help us streamline operations, improve customer satisfaction, and drive profitability by ensuring jobs are completed efficiently and on time.
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R
Romulo Pereira
Adding a time tracking (Clock in/Out) would fit perfeclty in this request, and will save thousands of business from going to another platform for Home services.
I
Iver Aune
We must create dedicated calendars to add appointments or use "Block off time".
➕ Add a way for us to set up appointments from the back-end without the need for a pre-configured calendar.
Like Google, just select date and time, invite guests, add a title, etc
M
Marques Pagan
The simple ability to look at other appointments booked and suggest best available slots based on user defined mile radius and drive time capacity. Now we have to run multiple services and scripts to determine which is best and that creates a lull in the user experience and customer service rep effectiveness.
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Charles Dohs
This would be a game changer!
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Mike Court
Yes, even if just a calendar to show availability of different resources to choose the right slot for an opportunity/contact
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Liron Benshoshan
AGREE!
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Jeremy Guerry
Great idea, this would be awesome!
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David Miller
Add attachments to calendar appointments as well
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Oliver Sutton
Map and routing
Generate the fastest, most fuel-efficient routes to fit more work into your day and optimize your business operations. And when an emergency plumbing job comes in, assign it to the closest technician based on their GPS waypoint just like leading plumbing companies do.
I
Iver Aune
Oliver Sutton Agreed!
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