Please customize the date format based on the selected Country and/or time zone selected within Business Info. (Working example: we have a sub-account client based in Australia and their date format is different from us here in the US). We were told by GHL Support: At this time, the date and time format in Contacts and Conversations is standardized across the platform, and it currently follows the format (MM/DD/YYYY). Unfortunately, there isn’t a setting to change this individually for specific sub-accounts such as Australian locations. I know this may not be the ideal experience for your international clients, and I truly apologize for the inconvenience.