Stop repeat reminders after review
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Declan Boyle
At present in the reputation manager, you can only setup reminder SMS's if the user hasn't clicked the link. However it would be helpful if we could have a 'has left review' option. So even if a user has clicked the link, but hasn't left a review, we could keep sending them reminders
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Scott Heliker
I was trying to figure out this same thing but I do not see the option like you mentioned to stop the repeating emails/sms after they have clickded ther review link or does this automatically happen on their backend and just not documented?
Also I was using different trigger links so I can move then in a pipeline on where they are at in the sequence so if the above is true, it might not stop the emails/text if I do not use the actuall {{reputation.review_us}} and rather a trigger link?
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Katie Broadhurst
Yes. I would use this a lot with client accounts!
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Keith Besherse
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Keith Besherse
Yep. We need to know when the contact has actually left a review. Not just clicked on the link to the review site. Google reviews already show up in the Conversations.