E
Eddy Devedzic
I’m currently experiencing issues with the Reputation AI response system.
I’ve noticed there appears to be a cap of approximately 50 review responses within a 24-hour period. Could you please confirm if this limit can be increased?
One of my clients is receiving a high volume of reviews (20–30 per day), and we are running into several issues:
* Responses are not being sent consistently within the configured 20-minute delay
* Some reviews are responded to hours later (e.g., 6+ hours)
* Certain reviews are skipped entirely, while newer reviews are responded to first
This is creating an unreliable experience and affecting performance.
Could you please:
  1. Confirm whether the daily response limit can be increased (ideally up to 500/day)
  2. Investigate and improve the sync reliability between Google reviews and the AI response system
  3. Ensure reviews are processed in the correct order without being skipped
We’d really appreciate your help in stabilizing this, as it’s critical for our client delivery.
Thank you.