High Level should create a new reporting menu that displays similar stats as Call Reporting but of SMS or Channel activity. I think everyone would benefit if they can see stats like:
  • Graph
  • Total Number Sent
  • Total Number Replied
  • Total Number Didn't Reply
  • Percentage Sent
  • Percentage Replied
  • Percentage Didn't Reply
  • First Time Messaging
  • Average Number of Messages per Conversation by SMS/Channel
  • etc