SMS/Channels Stats Reporting
planned
D
Dennis Landeiro
High Level should create a new reporting menu that displays similar stats as Call Reporting but of SMS or Channel activity. I think everyone would benefit if they can see stats like:
- Graph
- Total Number Sent
- Total Number Replied
- Total Number Didn't Reply
- Percentage Sent
- Percentage Replied
- Percentage Didn't Reply
- First Time Messaging
- Average Number of Messages per Conversation by SMS/Channel
- etc
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S
Summer Jeronimo
When is this planned to be released?
S
Summer Jeronimo
Yes Please! This would be amazing. I have multiple workflow automations that drip text messages for engagement.
It would be lovely to see which message is getting the most replies & time of day reply stats. Right now, all I have are very basic stats, but we don't know WHICH message is performing the best. Or what is the best time to send and expect a reply.
So if we could get message-by-message stats, that would be absolutely incredible. Primarily, I wanna know what percentage of people responded and to which specific message.
Another thing that would be amazing would be stats on reply times. This will help us with when to push out text messages for the highest chances of Engagement. So having a 24 hr break down showing % by hour of replys would be great
Like
5pm 10%
6pm 10%
7pm 25%
8pm 25%
Ect.
Thanks for all you do appreciate your constant innovation!🙌🙌
J
Jean Marc Dieu
I can't believe this feature is taking so long to ship! Such a BASIC one
L
Léo Conter
If GHL looks to brazilian clients have to do that. 99% companies use whatsapp on sms and ghl lost to other crms only in messages.
S
Shamir Rele
Crazy how this hasn't happened yet. SMS reports are key. Should be able to create reports and include SMS as elements.
K
Kevan Baker
PLEASE!! This reporting is essential. What is the timeline on this? Can we access the Twilio back end under our account that will give us this information?
K
Kris Sims
We upgraded to Pro thinking this was already a feature and then immediately downgraded back once I realized this was promised a year ago but still not delivered.
M
Mac Hepburn
Please GHL!
D
Dedrick Archer
Yes it would be a game-changer update!!
C
Carla Di Stefano
Yes please!
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