we also need APi access to audit logs

also need every action that was done by a workflow and which workflow.

yes we need to be able to see in a single list without a million clicks what happened when in date/time order. right now can't see what the workflows did or which workfl0ows did it, the actions that happened inside workflows aren't in time order and half the things that happened are missing plus some things are marked as having been done by the user when they were not. and there are things in there that did not happen like if one custom field is updated, why list the contents of every single custom field - makes zero sense and its impossible to work out what is going on.

Audit logs are effectively useless. It hardly shows any information. We really need in-depth logging.

Yes, not being able to see why a conversation was marked read is very important!

Plus one on this.

Would love to have details logs of any changes in the system added to the audit logs.

i.e. Someone makes a change to a workflow and that change is listed in the audit logs as well as which workflow was changed.

Someone resets a password, that change should be listed in the audit logs.

ALL System Level changes should be included in the audit logs.

etc.