Delete the recording
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T
Troy Howard
I agree, this is very important when it comes to credit card information provided over the phone. At a minimum, there should be the option to pause or stop a recording during the call.
B
Ben Miller
I just realized that my client can see all of my stupid 'test' calls to their AI phone agent. Yay! (but seriously, there is sensitive data that HAS to be deleted)
J
Josh Ankenmann
Yes, even better, also the ability to
trim
a recording to delete specific sensitive info from the end of the call.D
Derek De Giovanni
Yes. Sometimes I have customers providing their credit card over-the-phone and it gets recorded and I cannot delete it. There is no API endpoint to delete a message (i.e. recording) either.
O
Oliver Cordingley
For Data Protection laws I don't know why this isn't already a thing?
J
Josh Stone
Yes need to