Delete the recording
Log In
S
Sam Buckley
All these reasons below are exactly why this needs to be a feature. Also, not every person wants to have their call recorded.
I'm in Australia and we have to have that awful voice thing telling every call incoming and outgoing that their call is being recorded and if someone doesn't want it we can't just delete that one recording either.
I'd like to see a little bin icon where the recording shows in conversations and contact record so you can click it, have a confirmation you want to delete it and then it be gone.
This would be a good starting point.
J
Jen Hasenauer
This has to be mandatory for legal purposes right? Especially the trim bit for credit card data as mentioned by others.
T
Troy Howard
I agree, this is very important when it comes to credit card information provided over the phone. At a minimum, there should be the option to pause or stop a recording during the call.
B
Ben Miller
I just realized that my client can see all of my stupid 'test' calls to their AI phone agent. Yay! (but seriously, there is sensitive data that HAS to be deleted)
J
Josh Ankenmann
Yes, even better, also the ability to
trim
a recording to delete specific sensitive info from the end of the call.D
Derek De Giovanni
Yes. Sometimes I have customers providing their credit card over-the-phone and it gets recorded and I cannot delete it. There is no API endpoint to delete a message (i.e. recording) either.
O
Oliver Cordingley
For Data Protection laws I don't know why this isn't already a thing?
J
Josh Stone
Yes need to