Allow manual call reporting to update the "call reporting" section of GHL
A
Abraham Olson
This would be so useful, for when a client is not using internal call system and wants to track their teams calls when they manually add these calls into the system.
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S
Sales & Marketing
Merged in a post:
Business Hour Based Call Reporting
M
Mike Petritis
Right now missed call reporting numbers are skewed for businesses who are closed on weekends and have calls coming in after hours. Can we set parameters to be able to see the call status based on the actual open dates and times of the business to make sure we are not numerically punishing them when they don's answer an after hours call?
S
Sales & Marketing
Merged in a post:
Add an "All Calls" option for Call Report
T
Tyler Uenaka
Currently, we're only able to see the avg. call duration or total call duration for either incoming or outgoing calls but they're separate reports. There should be an "All Calls" option calculating the avg. call duration for ALL CALLS whether or not it was incoming or outgoing as well as the answer % reporting.
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