The problem:

When HighLevel pushes out updates, agencies and their clients often hit glitches with no warning (examples have included: subaccounts that won't load, login links that suddenly say "no longer valid," or the red flash across the top instead of the normal blue). We've noticed a clear pattern: small hiccups in the system, then a day or two later, a new feature or update appears. The issues line up with rollouts, but we only figure that out afterwards.

Right now, there's no way to get ahead of it. The status page (status.gohighlevel.com) only reflects issues after they happen, and in our case, a real glitch our client experienced wasn't logged there at all. Support confirmed there is no advance notice and no release schedule; announcements only go out once a feature is already live.

The impact:

Because we can't see anything coming, we can't reassure clients, plan around it, or tell them "the client portal is being worked on today, so you may see brief issues." We end up troubleshooting problems that aren't actually broken; they're just mid-update. It makes us look less in control to the clients we support.

The request:

Please give users a way to know when updates or maintenance are coming. Any of these would help:

For comparison, platforms like Kajabi email users in advance of changes. That small heads-up makes a big difference for agencies that have to manage client expectations.