Restrict phone call routing based on user availability or working hours (Only call users during their work hours)
M
Melissa Smith
Currently users receive calls through the mobile app on days they don't work, and are having to delete the app on days they don't work, and reinstall it again, sometimes several times a week (say for example, when someone works Monday, Wednesday and Thursday, they have to delete and reinstall twice a week) so they're not disrupted outside of work hours with calls. Please create a setting like in Calendar whereby a user is only called based on their work hours set in their user profile.
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T
Tayla Cameron
Agreed! In the meantime I have been doing complex IVR's to dictate business hours!
S
Shawn Creighton
Please make sure voice ai can check availability as well before forwarding / transferring a call to a staff member.
S
Shawn Derrick
PLEASE! We do need an override though for users that want to be able to answer calls 24/7 but not be able to be booked for appointments. (I.E. Business owner still answers phone at 8pm even though the office staff might be off)
J
Jabe Brown
Sorely needed. Please do this!
C
Carla Di Stefano
This would be an incredible feature and instill better work/life balance
J
Jessica Cairns
this would be a game changing feature. Bring on work/life balance!
L
Liv Brown
This would be an excellent feature
B
Bee Pennington
I agree. Not sure if this is how to vote for this idea - but I do vote for this idea!