Booking jobs doesn’t fit the normal booking flow for home service companies, especially solo businesses.

Currently, you have to take customer and job details.

Then book the job.

It should be duration, calendar, form.

Adding a customisable forms after the calendar (like the booking calendars) would make so much more sense and means they wouldn’t need to use booking calendars.

Using booking calendars means it doesn’t all stay in the app. There is also other issues such as reporting doesn’t work properly. And some other feature don’t work in the way they would if they booked it in the standard way.

Another feature which other home service app have which HL doesn’t but could/should is when on the way to job, on the Lock Screen there should be the address you’re heading to, the expected arrival time, and how far through your route you are. If you want to see what this would look like just lock your screen when you use Uber next time.

In addition to this, when you’re say 15 minutes away that should act as a trigger and send the customer a text.

A lot of trade go and measure up jobs whilst on the go, a lot now use apps and the camera on their smart phone, sure this could be implemented?

There are more ways that would really help home services. I feel this really needs looking into and big push from high level to really get to understand this section of the market.