How to identify if a call on my Mobile Phone is coming from HighLevel Mobile App or Someone is calling on my regular cellular network number?
P
Pascal Bachmann
The issue that I am facing is that at this moment all the locations in my agency account are my own brands. I also have linked Twillio to the account and have a number for each of my brand that I am using as the support number for people to reach me.I have installed the High Level App on my Iphone and logged in using my account information for GHL.I do receive an incoming call on my cell when I call the number that is associated with one of my brands and is assigned to me as a user. However, the incoming call screen does not notify anything related to where the call is coming from. It looks like a call coming to my personal number that I have with my cellular service.I want to be able to distinguish between the calls coming from different brands using the GHL/Twillio number and the calls coming directly to my cellular service number.If I remember correctly the incoming calls on the GHL App used to show a different screen on the mobile phone. Correct me if I am wrong. Is there a way to achieve what I need?The ideal most solution would be that the app shows which location the call is coming from...I look forward to getting a solution on this.
HIGHLVL-I-4295
J
Joseph Jones
You need to change a setting in the phone area. Pass called number as caller id. It will show as the number they called as the caller id
M
Matthew Sheeks
I agree, this is a much needed feature. However I believe something along these lines is in development.
S
Sarah Walsh
Matthew Sheeks: cant you create a ? voice whisper (forget the actual name) but its in the call settings area. You can have the phone say something during incoming calls.
For example: a recording will say "Business Name" and continue ringing. Or something along those lines
M
Matthew Sheeks
Sarah Walsh: I was referencing something different, where I believed that the calls would be completely handled through the mobile app vs passed on to your regular phone number. I may be mistaken about that feature. Your solution sounds like a good option for the original post, supposing one actually picks up the phone. I think Pascal (who wrote the original idea) is also concerned about whether they should pick up in the first place.