H
Hernan Chamut
Hi HighLevel team & community,
I’m posting this because we hit a major workflow-breaking limitation in the GoHighLevel mobile app, and it’s impacting real field sales operations.
✅ What’s happening (reproducible issue)
When a user (sales rep) creates a Task inside a Contact record from the Mobile App, the task is successfully created and visible:
✅ It appears under the Contact record → Tasks tab
✅ It is assigned properly (e.g., to user “XYZ”)
âś… It has status Open/Pending
✅ It’s created inside the correct Location
However:
❌ The task does NOT appear in the global Tasks list / Tasks Dashboard on Desktop
Even when filtering by:
Location
Assigned user
Status = All
So the task exists at the contact level, but is not indexed/synced into the global Tasks system used for daily management.
Support response
Customer Support informed us that:
“Tasks created from mobile app will not show up in the dashboard as the mobile app doesn't have the feature to show up custom dashboard.”
Why this is a BIG problem
This is not just a small limitation — it breaks the product use case for field sales.
For salespeople who are out in the street:
They create tasks after a visit or call
They need those tasks to appear in their daily task list
They need to work from the Task list, not manually open each contact to check tasks one by one
If mobile-created tasks never appear in the task dashboard/global list:
âś… tasks exist
❌ but reps can’t operationally use them
In practice, this makes task management from mobile useless for outside sales teams.
Expected behavior
A Task created in the mobile app should behave exactly like a normal task:
appear in the global Tasks list (desktop)
appear in “My Tasks” views
be filterable and trackable
be visible for field reps as their daily work queue
Business impact
We’re implementing HighLevel for businesses with:
outside sales reps
store visits
route-based sales teams
B2B reps in the field
Right now, reps can create tasks — but they can’t manage them, which creates:
missed follow-ups
broken accountability
teams abandoning tasks entirely
clients saying “this doesn’t work”
Request to HighLevel (feature/bug fix)
Please address this as a high priority product fix:
âś… Ensure tasks created in mobile are fully synced/indexed into the global Tasks system
âś… Make mobile-created tasks appear in desktop task dashboard/task list
✅ If needed, add a backend process to “convert” mobile contact-tasks into standard user tasks
Workaround?
If anyone has a solid workaround (automation/workflow/API hook) that correctly indexes mobile tasks into global tasks, please share.
But realistically, this needs to be solved at platform level — tasks created on mobile must be first-class tasks.
Thanks — hoping this gets escalated because it’s blocking real-world sales execution.