Email, Phone capture for Live chat
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Jithin Sujala
If live chat has the ability to add a lead capture form in the beginning it would be great to use live chat with conversational AI and automate live chat via website. But currently there is no way to capture lead details. Plus conversational ai isn't picking up and updating the contact details when the email and phone number shared by the lead during the AI chat. Same happens when appointment is booked. So it would be great to have a built in lead capture system for live chat just like sms chat
Timothy September
RevEx Group Shaun Clark Jordan Mathias
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Jithin Sujala
Please also capture and update First Name field too
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Thimo Hogervorst
Yes I need this right away!!
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Jithin Sujala
Thimo HogervorstIt is available if you include that in the prompt. Then AI would parse and update email and phone into CRM. But not doing with First name though
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Keith3 Besherse
Yes please.
It is ridiculous that the CRM is talking to Guest Xxxxxx. When Conversation AI knows the person’s name and phone…
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Chris Latham
I feel like this is afeature that could be quickly resolved. (I'm not a dev so I may very muh be ignorant on the system)
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Joel Rduch
Chris Latham If you don''t use the live chat you have to input the details for the request. I think the ability to activate this before being able to start a live chat would absolutely make everyones life easier when it comes to using the live chat feature.
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Joel Rduch
This is insanely needed!