Chat is Minimized on page load with Rule Based Pop-Open
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Tyler Zegil
This for any chat, not just live chat.
The chat should be default minimized on page load and pops-open based on a rule. Options should be: open on page load, after X seconds on site, or after X percentage scrolled down the page. After X seconds on each page might be a good fourth wildcard option.
This REALLY increases conversion rates on chats. This was a clear incremental win in car sales and is probably applicable for all industries.
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Tyler Zegil
How is this EASY tweak not getting more love. Come on people! This is a lay-up for higher conversion rates!