This limitation creates real workflow challenges. Right now, the LC Phone number isn’t tied to the user record in a way that allows automations or workflows to reference it dynamically.

Using Custom Values as a workaround is cumbersome and error-prone, especially for appointment-related automations. For example, if an appointment is reassigned to another user, the workflow continues under the original Custom Value and ends up sending messages with the wrong phone number.

What’s really needed is a system-level field (or merge field) that allows the LC Phone number assigned to a user to be referenced anywhere {{user.phone}} can be, including automations, call routing, and warm transfers. This would resolve both transfer limitations and dynamic routing issues without having to hardcode numbers.

Excited to see this come to fruition!

Please prioritize this asap. This seems like a no brainer.

Please vote for this post, will gather more community members to flood there to make GHL team realize they've been neglecting crucial privacy concerning features.

Their phone system configuration is just for the lack of better term, sucks. imagine not being able to transfer a call within the same subaccount to another user on that subaccount because you would need to assign their personal number on their profile, which of course, would result to not just paying for 2 phone services, but if that personal phone assigned to the user's profile is not on the computer, they would have to pick up the call on a hard phone or mobile phone, which is extreme suffering for businesses that are customer service reliant AKA, contact centers.

In addition to this, you cannot even add all active users to received inbound calls using the default phone number, as there's a limit of 6 users only, which is not really a good limitation, and I don't see no benefits with them restricting us this much.

Please prioritize this feature. Not having internal extensions and Ques Is challenging to use the phone feature as a complete replacement to other business phone systems.

Any update or ETA's on this?

Please get this prioritized. much love ghl team

I recently ported my main business number into GoHighLevel's Phone LC system so I could track both outbound and inbound calls in one place. However, since the number I ported is my primary line, I’m unable to forward calls to other numbers—this seems to be causing confusion within the system and has led to several bugs.

To streamline operations, I set up multiple users to share the same phone line. I enabled multiring but did not assign each user a unique number, with the intention that they could all answer and make calls from the same number. This setup would allow me to record all incoming and outgoing calls to the business, regardless of which user handles the call.

Unfortunately, warm and cold transfers aren't working, likely because the individual users don’t have numbers assigned to them.

Is there a specific department or team at GoHighLevel that can assist me with properly configuring our phone system to support this kind of setup?