Warm transfers to LC Phone numbers?
planned
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Brian Pappalardo
Hey there! You all just released warm transfers, which is great - but why can't we transfer to a LC phone number? The only option when we're transferring to a user is to transfer to their personal cell phone that they put in their profile settings. We really need to be able to transfer to their dedicated LC number instead.
Thanks!
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Ronak Jindal
Merged in a post:
Incoming call rerouting/transfer to an extension.
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Muhammad Tahir
It would be great idea to introduce call rerouting/transfer to an extension instead of phone number. the idea is to reroute the call to user by an extension without assigning phone number to that user. much needed feature
Ronak Jindal
planned
Coming around June-July
J
John Betterr
Ronak Jindal Can you prioritize design that is "broken"? New features are great, but a solid foundation is better. Basic stuff like phone ringing on LC when set to mobile, or the phone ringing on LC when set to mobile, but active on another location.
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Brian Del Terzo
Upvoted! This is critical... warm transfers are a huge step forward, but not being able to route calls to a user’s dedicated LC number really limits the feature's usefulness. Transferring to personal lines is an issue for any user that is not using their cell phone for business purposes. Definitely hope this gets prioritized!
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Nick Frank
Oh this is a great idea! We get asked this all the time!
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Adam Campbell
Totally agree, this feature is useless without the capabilities that the OP described.
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Whitney Wilde
100%. This is a huge, inconvenient oversight