We have a client requirement where the caller first goes through the IVR and is then transferred to a live person.

If that person does not answer, the call should automatically return to Voice AI as a fallback so the AI can continue the conversation, capture the enquiry, answer common questions, or route the caller appropriately.

At the moment this does not appear to be supported.

This feels like a relatively straightforward call flow enhancement and would be very useful for businesses that want a human-first route with AI as a backup, rather than the call simply failing or ending when the transferred user does not pick up.

Use case:

• Caller enters through IVR

• Caller selects the relevant option

• System attempts transfer to assigned user or team

• If unanswered, busy, or unavailable, call returns to Voice AI

• Voice AI continues handling the call

This would improve resilience, reduce missed opportunities, and create a much better caller experience.