'Usage' tab removed from Phone Settings - Why?
M
Mark Wilson
At the end of each month we review the sub account usage, mainly email/SMS/WhatsApp and use the data to construct invoices for some of our clients who prefer a simple clean charge rather than 'rebilling'
Its just been removed, and having spent days checking every location I've just opened a ticket to be told its gone and been replaced with 'Messaging analytics' which is not the main data required......
Surely its pretty imperative to be able to say how many WhatsApp conversations were completed in a sub account on a periodic basis, that data is now just not available - makes us all look like idiots tbh
Log In
W
William Vorobets
Yea, why did they remove this? Please restore it GHL...
J
Joseph Goodnight
Having granular analitics is imperative for both clients and assessing business metrics. Please source the community through one of our own surveys before up ending the back end of the entire CRM. Thank you kindly.